Corporate Escrow Analyst

About The Role Reporting to the Mortgage Loan Servicing Manager and overseen by the escrow administration team lead, the Escrow Analyst is responsible for analyzing escrow accounts related to mortgage, commercial and consumer loans. This role involves ensuring timely payments of property taxes and insurance premiums and maintaining accurate records and providing exceptional customer service to borrowers. The Escrow Analyst will be responsible for the administration of the comprehensive flood procedures related to loans located in a flood zone, and have direct responsibility for analyzing flood hazard determinations to ensure coverage and documentation is obtained when collateral is in a designated flood hazard area. The Escrow Analyst will collaborate with various departments to ensure compliance with regulatory requirements and internal policies. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $24.99 + / hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Wenatchee, WA range is $28.30 to $42.44 an hour. Spokane, WA range is $27.91 to $41.86 an hour. Responsibilities Customer Service Responds to borrower inquiries regarding escrow accounts, insurance matters and PMI. Provides clear and concise explanations of escrow analysis, account adjustments, Flood and PMI processes. Assist borrowers with resolving discrepancies and concerns related to their account. Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties. Flood Desk Act as a subject matter expert on flood insurance requirements and provide guidance to other employees involved in complying with flood regulations. Review loans located in a Flood Zone to determine if regulatory requirements are applicable, specific to Regulation H (flood). Assess the adequacy of insurance, supporting documentation, and completing reviews on all flood maintenance activities. Force place insurance when needed on loans. Coordinate with the respective business units and vendors to monitor ongoing loans identified as loans in a flood zone. Prepare and provide flood related information for any internal or external audits as well as responses to any findings. Escrow Desk Maintain and monitor escrow accounts. Ensure timely distributions for Taxes, Hazard & Flood Insurance, Private Mortgage Insurance, and other escrowed items. Perform annual escrow analysis to determine account balances and adjustments. Process requests regarding Escrow Cancellations. Analyze data to identify trends, discrepancies, and opportunities for process improvements. Monitor and process PMI cancellations upon borrower request or when loan to value thresholds are met. Educate borrowers about PMI cancellations policies and procedures. Monitor and process insurance claims (loss draft checks). Collaboration Participates in the formulation of procedures, policies, and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on other departments or outside customers. Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration, and testing. Assist department with other daily functions such as but not limited to: customer service calls/emails, payment postings, ARM Loans, scanning/indexing, misc. maintenance, payoffs, and/or AFT/ACH setups. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Must complete the assigned online training courses and achieve a passing score by due date. Qualifications Education Required: High School Diploma / GED Preferred: Associate Degree Experience Required: 3 years working in loan servicing or loan operations. Required: 1 year previous escrow, insurance or mortgage experience. Required: Knowledge of lending regulations and compliance as it relates to Regulation H and the Homeowners Protection Act. Required: Beginner experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, and Internet Explorer / Google Chrome. Would an equivalent combination of relevant education and work experience be considered?: Yes Required Skills and Abilities Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. Possess a high degree of accuracy, able to work with close attention to detail, and maintain confidentiality of sensitive information. Employee must have proven problem solving, analytical, and technical skills to identify and understand business needs, identify appropriate solutions, and communicate to management for acceptance and implementation. Ability to effectively communicate flood requirements to senior management, Loan Operations staff, compliance and audit partners including documentation deficiencies. Ability to effectively research and interpret regulations. Demonstrated ability to work collaboratively with all levels of employees to resolve issues relative to documentation requirements. Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision. Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills. Ability to serve as a backup for other staff members in a mutually supportive team work environment. Ability to work independently with minimal direct supervision. Employee must be capable of regular, reliable, and timely attendance. Additional Requirements Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Minimal noise. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Physical Activities Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. (Infrequent - rare) Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. (Infrequent - rare) Crawling: Moving around on hands and knees or hands and feet. (Infrequent - rare) Crouching: Bending the body downward and forward by bending leg and spine. (Infrequent - rare) Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. (Infrequent - rare) Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. (Daily) Grasping: Applying pressure to an object with the fingers and palm. (Infrequent - rare) Kneeling: Bending legs at knee to come to a rest on knee or knees. (Infrequent - rare) Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. (Occasional - now and then) Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. (Infrequent - rare) Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. (Occasional - now and then) Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. (Daily) Stooping: Bending body downward and forward by bending spine at the waist. (Infrequent - rare) What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please. #J-18808-Ljbffr Glacier Bancorp