Hotel General Manager

We are seeking an experienced, dynamic, and hands‑on Hotel General Manager to lead day‑to‑day operations and drive direct sales growth for our 131‑key Hampton Inn in the Dunwoody/Perimeter market. The ideal candidate will demonstrate strong leadership, exceptional customer service skills, comprehensive hospitality management knowledge, and a proven ability to build and close corporate and group business. We need a people‑first leader who can coach teams, execute flawless operations, and actively own revenue growth through relationship‑driven sales. Responsibilities Operations & Guest Experience: Lead all hotel operations with direct oversight of Front Desk, Housekeeping, Maintenance/Engineering, and any additional on‑property functions as applicable. Maintain high guest satisfaction through active floor presence, quick issue resolution, and consistent service recovery. Ensure compliance with brand standards, cleanliness expectations, and quality assurance readiness. Sales & Revenue Growth: Own direct sales responsibility for corporate accounts, group business, and key market segments; personally manage high‑value relationships and pipeline development. Identify and pursue new business opportunities within the Atlanta market; actively prospect and close deals alongside ownership/sales support. Execute rate strategy in coordination with revenue support, manage displacement decisions, and maximize total revenue across all segments. Develop and maintain relationships with local event planners, corporate travel managers, and group buyers to capture market share. Monitor competitive landscape and adjust positioning/pricing to capitalize on market opportunities, including major events (FIFA World Cup 2026, regional conferences, conventions). Leadership & Team Development: Hire, train, schedule, coach, and develop department leaders and hourly team members. Set clear expectations, conduct performance reviews, and implement corrective action when needed. Foster strong internal communication through daily/weekly huddles and consistent follow‑through. Financial Performance & Asset Management: Own the property P&L performance: budgeting, forecasting, labor management, purchasing controls, and expense discipline. Maintain proactive property walk routines; identify maintenance needs and coordinate repairs to protect guest experience and asset condition. Manage occupancy, ADR, and labor % to achieve targeted RevPAR and profitability goals. Safety, Compliance & Systems: Ensure compliance with safety regulations, HR policy, and hotel SOPs. Oversee front desk procedures and audit readiness; ensure accurate daily reporting and operational controls. Use hotel systems (OnQ PMS) to monitor performance metrics and maintain operational controls. Qualifications Confident communicator who leads with empathy and clarity. Well‑versed in using dashboards, KPIs, and workflow systems to manage day‑to‑day operations. Prior experience in general or operations management. 3+ years of hotel leadership experience (GM experience preferred; strong AGM or Ops Manager considered). Proven success in direct sales: closing corporate accounts, managing group business, or building new revenue streams. Experience leading multiple departments (Front Office + Housekeeping + Maintenance strongly preferred). Working knowledge of hotel financials: budgeting, payroll/labor optimization, forecasting, and cost controls. Strong guest recovery and service culture mindset. Comfortable in a hands‑on environment—able to jump in during peak periods and actively engage in sales activities. Experience with hotel PMS and operations platforms. Excellent communication and leadership presence; ability to lead through change professionally. Preferred (Nice to Have) Prior Hilton‑branded hotel experience. Experience with hotel openings, transitions, renovations, and/or ownership/management changes. Track record of driving revenue growth during property transitions or renovations. Bilingual or multilingual communication abilities. Familiarity with the Atlanta market and regional group/corporate opportunities. Compensation: $55,000 - $80,000 yearly #J-18808-Ljbffr Hampton Inn Atlanta Perimeter Center