ServiceNow Engagement Manager (with ServiceNow Certification )

Job Description

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

\n

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

\n

\n

Job Title: ServiceNow Engagement Manager (with ServiceNow Certification)

\n

Location: 100% Remote

\n

Position Type: Full time/Permanent role

\n

Job Description

\n

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

\n

\n

Core Responsibilities (Customer-Focused)

\n

Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.

\n

Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.

\n

Financial & Contract Management: Oversee project finances and ensure terms are met.

\n

Problem Resolution: Address client issues, complaints, and conflicts promptly.

\n

Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.

\n

Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

\n

\n

Core Responsibilities (Employee-Focused)

\n

Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.

\n

Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.

\n

Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

\n

\n

Required Skills & Experience:

\n

12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.

\n

Experience in Banking, Financial Services and Insurance services industry

\n

Must Have ServiceNow certification.

\n

Exposure on ServiceNow.

\n

Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.

\n

Experience handling onsite–offshore delivery models and managing distributed teams.

\n

Excellent interpersonal and communication skills in English (spoken and written).

\n

Collaborating with client various COE Groups and Practice Teams to meet client requirements

\n

Presenting Steering Committee, Operations

\n

\n

Qualifications/Certifications preferred:

\n

Bachelor’s degree in computer science, Information Technology, or a related field.

\n

ITIL Foundation / Intermediate

\n

Project Management Professional (PMP)

\n