Account Manager - Florida

Other Compensation up to 8% bonus potential Job Category Florida Employee Type FT Exempt Required Degree 4 Year Degree Travel 25% Company Description CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns. Job Summary The Account Manager is responsible for driving customer success, adoption and growth across the Florida HIE customer base. This role drives trusted partnerships with payers, accountable care organizations, physician practices, long term care providers, hospitals, and other healthcare organizations to ensure HIE tools are implemented, fully adopted, and deliver measurable value. Prior experience working with, or in, at least one of these stakeholder groups is highly preferred. The Account Manager strengthens satisfaction and retention by supporting the improvement of data quality, accelerating utilization, and building trusted relationships across stakeholders within the broader Florida HIE ecosystem to expand CRISP Shared Services footprint and impact. The Account Manager is a self-starter with consultant’s eye for problem-solving. The health care space in Florida is extremely dynamic and requires an eye for detail when it comes to onboarding complex organizations with different lines of business and services, that each have distinct needs. It’s critical to be thoughtful and active listener, take great notes, and have excellent follow-up and follow-through. Requirements Essential Duties and Responsibilities Include the following. Other duties may be assigned. Build and maintain deep expertise in HIE tools and services and customer data systems (Salesforce) to proactively drive adoption, utilization, and measurable client contact and value across the region’s healthcare landscape. Plan and execute targeted outreach (calls, emails, and in person meetings) with current and prospective Florida HIE participants (payers, accountable care organizations, physician practices, long term care providers, hospitals, and other healthcare organizations) to strengthen relationships, increase participation, engagement, and reinforce ongoing use of CRISP Shared Services tools. Own onboarding success for new Florida customers, ensuring rapid time to value by addressing questions early, identifying adoption barriers, validating patient panel submission, and enabling the right staff to effectively use CRISP Shared Services HIE data in day to day workflows. Partner closely with CRISP Support and technical teams to coordinate seamless onboarding, resolve issues quickly, and maintain accurate documentation that supports sustained utilization. Act as the voice of the customer, systematically capturing feedback, use cases, and improvement opportunities from users and translating them into actionable insights for CRISP Shared Services development, support, and outreach teams to improve customer experience. Maintain high quality customer data in Salesforce and related systems , using insights to track adoption trends, identify growth opportunities, maintain accurate client accounts and inform engagement strategies. Represent CRISP at meetings, forums, and events, strengthening ecosystem relationships with providers, partners, and stakeholders and expanding CRISP’s visibility and influence across the region. Collaborate with leadership to design and execute engagement strategies that increase satisfaction, deepen utilization, and grow CRISP’s ambulatory footprint in the identified region. Support training and onboarding of new HIE participants and team members ensuring consistent messaging, strong customer interactions, and scalable support across the regional ecosystem. Travel locally within Florida as needed to support relationship building, onboarding, and strategic engagement. Qualifications To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Exceptional communicator with the ability to clearly articulate value, build trust, and drive action through both written and verbal communication. Advanced customer relationship management expertis e, including the ability to proactively manage accounts, influence adoption behavior, and translate customer needs into meaningful outcomes. Strong organizational and interpersonal presence , capable of effectively engaging stakeholders at all levels—externally with customers and partners, and internally across technical, support, and leadership teams. High productivity, adaptable, and solutions oriented mindset, demonstrating creativity, sound judgment, and flexibility in a fast moving, relationship driven environment. Proven ability to juggle multiple priorities, execute against deadlines, and maintain momentum across simultaneous customer initiatives. Strong technical fluency with business tools, including Microsoft Office, CRM platforms (especially Salesforce), and database or spreadsheet software, to track performance, surface insights, and guide strategy. Experience and/or Education Requirements Bachelor’s degree in Business or Healthcare is preferred. 2-3 years of work experience directly or indirectly with payers, accountable care organizations, physician practices, long term care providers, hospitals, or other healthcare organizations is preferred. 1-2 years of work experience with integrations, HL7 transactions, SFTP/MFT configurations preferred. Work or life experience with Florida healthcare organizations and communities is preferred. Summary Compensation and Benefits Package Targeted base salary: $75k - $100k per year, based on experience and qualifications, plus benefits and bonuses. Benefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS' policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws. Location Hybrid – Florida, willing to travel up to roughly 25% CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr Kids for the Future