Human Resources Generalist

Position Overview Position Overview MCI is a fast-growing tech-enabled business services company in the USA with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding organization. Join our team as an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. This is a full-time, on-site position at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful, you must understand business priorities and translate them into value-added work. We are looking for HR professionals who can identify problems and drive solutions. Key Responsibilities Provide general HR support in collaboration with operations teams Maintain accurate and timely entries in HRIS systems Ensure consistent and fair application of HR policies and procedures Conduct audits and compliance checks, including payroll and reporting verifications Maintain employee records in accordance with legal requirements Communicate and implement updates to HR policies and procedures Align HR strategies with business goals and recommend improvements Promote employee engagement through a proactive, hands-on approach (including remote interactions) Handle employee relations matters, including conflict resolution and problem-solving Adapt to a dynamic work environment influenced by economic and policy changes Drive innovation in HR practices and continuous process improvement Lead initiatives related to employee relations, retention, and recognition Manage a high-volume workload and multiple priorities effectively Demonstrate strong organizational and interpersonal skills Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? 2+ years of experience as an HR Generalist Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) Excellent interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Strong conflict resolution skills Effective time management, planning, and multitasking abilities Strong written and verbal presentation skills Ability to thrive in a fast-paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications Experience in military or government environments Background in contact center operations Degree from an accredited two- or four-year college or university SHRM-SCP or equivalent HR certification Compensation & Benefits What You Can Expect From MCI Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after eligibility periods (varies by location) Retirement Savings: Programs where available Disability Insurance: Short-term disability coverage Life Insurance: Availability of life insurance options Supplemental Insurance: Accident and critical illness coverage Career Growth: Focus on internal promotions and advancement opportunities Paid Training: Skill development while employed Casual Dress Code and Engaging Work Environment Physical Requirements This role operates in a professional office setting and involves sedentary work with computer and headset use. May require lifting up to 40 pounds and occasional movement around the office. Conditions of Employment Must be authorized to work in the country where the job is based Background and/or security investigations may be required; drug screening may be required Equal Opportunity Employer All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination. All employees are responsible for supporting a diverse and equal-opportunity workplace. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements and will not tolerate discrimination or harassment based on protected characteristics. About MCI (Parent Company) MCI helps customers take on CX and DX challenges, providing CX, DX, and IT services, BPO, staff augmentation, and related solutions. MCI operates multiple subsidiaries and brands with a diverse portfolio of offerings and locations. This job description is intended to describe the general nature of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. MCI reserves the right to revise this description at any time. This description is not a contract of employment and may be terminated by either party at any time for any reason. #J-18808-Ljbffr