Service Manager , The Berkeley Apartments

Service Manager, The Berkeley Apartments – Fort Worth, TX The Maintenance Supervisor/Service Manager plays a vital role by overseeing the maintenance department and all aspects of the community needs. Maintenance Supervisors lead our maintenance team within a dynamic, fast-paced environment where no two days are the same. Our supervisors are responsible for maintaining the overall physical condition of the community, providing top-notch customer service and managing and supporting a team of maintenance employees focused on representing our brand in the most professional and positive way. We are currently looking for an experienced Service Manager to join our team at a property in Fort Worth, TX

FINANCIAL

Works with Community Manager to determine maintenance budget Submits all vendor/contractor invoices to Community Manager for approval and submission to the accountant

PERSONNEL/SUPERVISORY

Works with Community Manager to hire, terminate, train/coach, manage and lead all maintenance staff to achieve operational and financial goals of assigned community. Conduct appropriate training and development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan Schedule and direct supervision of all in-house and/or vendor work.

ADMINISTRATIVE/OFFICE

Meet daily with Community Manager to communicate and manage the workflow of all service requests, make readies and special projects. Organize and manage the maintenance shop inventory of equipment/supplies and report to the Community Manager with needs. Schedule product review appointments to avoid “drop‑in” sales calls Organize and file appropriate reports, leases and paperwork daily Manage work‑order log book Manage make‑ready check lists; manage make ready board in OneSite Maintain an up‑to‑date Material Safety Data Sheet Manual at all times Experience with OneSite/Real Page and ALN online systems preferred Experience using Microsoft Office applications including Word, PowerPoint, Excel and Internet Explorer preferred

MAINTENANCE & SAFETY

Ensure that the appearance and physical aspects of the community exceed KVM’s established standards by physically walking/inspecting the property daily, making repairs and submitting report to the Community Manager as needed. Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee. Accompany outside vendors on service request calls for occupied apartments when necessary. Interpret company policies to workers and enforces safety regulations Schedule and perform all preventative maintenance as well as “special projects” list

RESIDENT RELATIONS

Accepts service requests from residents and delegates to maintenance staff for prompt processing Maintain positive customer service and “can do” attitude at all times Knightvest Residential offers a comprehensive employee benefits package including, but not limited to: Medical, Dental and Vision Insurance Basic Life and Long‑Term Disability company paid Supplemental Benefits and Disability Insurance Employee Assistance Program (EAP) 401(k) company match up to 5% Paid Vacation and Holidays Employee Incentive Program Employee Referral Program Internal Promotions Program Annual Awards and Recognition Apartment Rental Discount Education Reimbursement #J-18808-Ljbffr Knightvest Residential