Regional Operations & Subcontractor Coordinator

POSITION SUMMARY
The Regional Operations & Subcontractor Coordinator is responsible for planning coordinating and monitoring commercial landscape and snow and ice operations for the GroundMasters National Division within an assigned region.

This position works closely with Account Managers subcontractors customers vendors and internal teams to ensure services are properly staffed scheduled performed documented and billed according to customer expectations contractual requirements company standards and budgetary guidelines.

The Coordinator is responsible for building and maintaining a qualified subcontractor network regional preseason and postseason readiness service quality storm response compliance billing support and resolution of operational issues. This position requires strong organization communication problem-solving negotiation and relationship-building skills as well as flexibility during peak seasons and active weather events.

KEY DUTIES & RESPONSIBILITIES
Regional Operations

• Coordinate day-to-day landscape and snow/ice operations for assigned properties and service areas.
• Ensure adequate subcontractor coverage staffing equipment and resources to meet customer requirements.
• Monitor service completion quality budgets and compliance with scopes of work.
• Identify and resolve service issues coverage gaps customer concerns and safety risks; Escalate issues when appropriate.
• Maintain accurate property service subcontractor and operational information.
• Establish and follow procedures that support quality efficiency safety and consistent service delivery.

Subcontractor Management

• Prospect cold call qualify negotiate with and develop relationships with new and existing subcontractor partners.
• Coordinate subcontractor agreements site assignments scopes of work pricing equipment rates and required documentation.
• Build and maintain a reliable regional subcontractor network and proactively identify coverage needs.

• Monitor subcontractor performance and address quality responsiveness service and compliance issues.
• Maintain complete subcontractor files including agreements W-9s Certificates of Insurance licenses and other required documentation.
• Conduct regular compliance audits and ensure all required documentation is current before work is performed.

Snow & Ice Operations

• Monitor weather and coordinate preseason storm readiness including staffing equipment materials routes and property requirements.
• During snow and ice events monitor service execution and maintain communication with subcontractors and internal teams.
• Track service completion timing equipment materials photos and other required documentation.
• Resolve or escalate missed services uncovered properties equipment/staffing issues and other storm-related concerns.
• Coordinate and monitor snow removal hauling salting deicing and other winter services as required.
• Conduct post-storm reviews and follow up on service documentation discrepancies and subcontractor performance.

Landscape Operations & Customer Support

• Coordinate and monitor recurring commercial landscape services and seasonal activities.
• Partner with Account Managers to understand customer scopes expectations service levels and property-specific requirements.
• Assist with customer escalations service recovery inspections and quality control.
• Identify opportunities for enhancements additional services and other customer needs.
• Identify and promptly communicate safety concerns property damage or other conditions affecting service or customer satisfaction.

Billing Technology & Administration

• Review service documentation and subcontractor invoices for accuracy and compliance with contracted rates and approved work.
• Assist with billing reconciliation pay questions discrepancies change orders and additional services.
• Support Sitefotos and other operational systems including setup training service documentation and troubleshooting.
• Assist with preseason audits of subcontractor rates equipment agreements assignments and compliance.
• Maintain accurate files site maps reports and operational records.
• Perform other administrative and special projects as assigned.

QUALIFICATIONS
Required

• Knowledge of commercial landscape and/or snow and ice management.
• Experience working with subcontractors vendors service partners or customers.
• Excellent organizational communication and problem-solving skills.
• Ability to manage multiple priorities and adapt to a fast-paced changing environment.
• Strong relationship-building negotiation and cold-calling skills.
• Strong attention to detail and accountability.
• Proficiency with Microsoft Office particularly Excel Word and Outlook.
• Ability and willingness to work evenings weekends holidays and extended hours during peak seasons and active weather events as needed.
• Discretion and trustworthiness when handling confidential information.

Preferred

• Bachelors degree or equivalent combination of education and relevant experience.
• Experience in commercial landscape snow and ice management property services facilities management or a related industry.
• Experience with field-service GPS/photo documentation CRM or operational management software.
• Experience with subcontractor billing invoice reconciliation or service auditing.
• Knowledge of landscape enhancement sales and processes.

CORE COMPETENCIES

• Operational coordination and leadership
• Subcontractor and relationship management
• Communication and negotiation
• Problem-solving and decision-making
• Organization and time management
• Customer service
• Attention to detail
• Accountability
• Adaptability
• Technology proficiency

PHYSICAL DEMANDS & WORKING CONDITIONS

• Extended periods of computer and telephone use.
• Availability for nights weekends holidays and overnight hours during significant weather events as needed.
• Occasional travel to offices customer properties subcontractor locations or other work sites.
• Occasional outdoor site visits and exposure to varying weather conditions.
• Occasional lifting of objects weighing up to 50 pounds.
• Occasional stoop kneel crouch reach or grasp activities associated with property checks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

EQUAL EMPLOYMENT OPPORTUNITY
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal state and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees applicants or any other covered persons because of age race religion color creed disability familial status sex (including pregnancy childbirth breastfeeding and related medical conditions) sexual orientation gender gender expression gender identity genetic information marital status national origin ancestry veteran or military status or any other characteristic protected by federal state or local law.

Required Experience:

Senior IC