Benefits Coordinator

Job Description

Company Description Kendal Floral LLC and Florexpo LLC are leaders in the floral industry, providing high-quality floral products and services to retail and wholesale partners across the United States. The companies focus on reliable supply, strong vendor relationships, and efficient distribution to ensure customers receive fresh, well-presented floral products. Team members work in a collaborative environment that values accountability, operational excellence, and customer satisfaction. Joining Kendal Floral LLC and Florexpo LLC offers opportunities to contribute to a growing business while supporting processes that keep floral products moving efficiently from farm to customer.

Role Description The Benefits Coordinator is a full-time, on-site role based in Carlsbad, CA. This role is responsible for administering employee benefit programs, including health, dental, vision, life insurance, disability, and retirement plans. Day-to-day tasks include managing enrollments, changes, and terminations; responding to employee inquiries about benefits; and ensuring accurate data entry and recordkeeping in HR and payroll systems. The Benefits Coordinator will support compliance with applicable laws and regulations, including FMLA and COBRA, by preparing documentation, tracking leaves, and coordinating with insurance carriers and third-party administrators. Additional responsibilities include assisting with annual open enrollment, preparing benefit-related communications, maintaining benefit files, and supporting HR projects related to employee wellness and engagement.

ESSENTIAL RESPONSIBILITIES

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• Explain benefit plan provisions, eligibility requirements, and enrollment procedures of self-enrollment system.
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• Serve as the primary point of contact for employee benefit inquiries.
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• Assist employees with benefit claim issues by coordinating with insurance carriers and vendors.
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• Ensure timely transmission of enrollment information to insurance carriers and third-party administrators.
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• Reviews and reconciles monthly premium invoices for all group insurance policies for all locations.
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• Resolve administrative problems with the carrier representatives.
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• Ensure distribution of required employee notices.
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• Coordinate benefit deductions with Payroll.
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• Coordinate annual Open Enrollment activities.
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• Prepare enrollment materials and employee communications.
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• Assist employees with benefit selections during Open Enrollment.
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• Protect the confidentiality of employees and benefit information.
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• Assist HR manager in completing benefits reporting requirements.
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• Conduct benefit audits to ensure benefits records in the HRIS are accurate.
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• Recommend process improvements to increase efficiency and accuracy.
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• Coordinate implementation of new benefit plans and program enhancements.
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• Maintain effective working relationships with insurance carriers, brokers, and third-party administrators.
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• Occasional travel to company locations for benefit meetings or open enrollment.
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• Other duties as assigned.
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Qualifications

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• Candidates should possess skills in Benefits Administration and Employee Benefits to manage plan enrollments, changes, and employee inquiries.
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• Candidates should possess knowledge of Insurance programs and vendor coordination to support health, dental, vision, life, and disability plans.
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• Relevant experience in HR, benefits coordination, or payroll support is beneficial; prior experience in a multi-state or multi-entity environment is a plus.
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• An associate or bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience, is preferred.
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• Ability to handle confidential information responsibly and work collaboratively with HR, finance, and management teams.
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• Candidates should possess familiarity with U.S. Family and Medical Leave Act (FMLA) and COBRA to ensure compliant leave management and continuation of coverage.
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• Associate's degree required, bachelor’s preferred.
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• 2–5 years of benefits administration experience.
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• Experience with HRIS and payroll systems (ADP Workforce Now preferred).
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• Knowledge of HIPAA, ACA, ERISA, and COBRA.
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• Proficient in Microsoft Office, particularly Excel.
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• Detail oriented, resourceful, and organized.
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• Strong interpersonal skills with the ability to form and maintain positive relationships with employees and managers.
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• Able to work Monday to Friday and weekends during major floral holidays.
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• Bilingual in Spanish Highly preferred.
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