Operations Assistant (Part-Time)

Who We Are
Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16's dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed by our vision of tennis through well-rounded activities and a culture embedded in fair play.

We're excited to be growing our team in Fishtown/Philadelphia and are actively hiring a passionate and reliable Part-Time Operations Assistant to help us deliver a high-quality, consistent experience for every member, guest, and teammate.

Position Overview

The Operations Assistant is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience. This is a great position for someone looking to utilize their administrative and customer service experience, and grow their skills in marketing, the sports industry, operations management, sales and business development. We aim to help young professionals grow personally and be successful in different positions at Court 16 and beyond. All Court 16 team members are entrusted with exciting responsibilities and we strive to create a positive and inclusive work environment where all passionate individuals can thrive.

JOB SUMMARY:

Primary Responsibilities
Customer Service

• Welcome members/guests by greeting them and answering questions or handling requests.
• Ensure the parents and or caregivers are comfortably set up after the children have checked in.
• Direct calls and phone inquiries appropriately.
• Serve as source of information for all club services, and proactively promote them.
• Attentively and respectfully handle member/guest issues and notify management when appropriate.
• Maintain a clean and professional environment at the check in desk at all times.
• Responsible for logging and storing all lost-n-found items turned in at desk.
• Periodically check bathrooms, bar for cleanliness.
• Work Movie Night and occasional Special Event support.

Administrative Assistance

• Responsible for administering all check in, picture taking of the member base daily.
• Check members and guests in and out using MINDBODY.
• Ensure the vending machine is appropriately stocked.
• Complete necessary guest registration paperwork as required as well as enrollment forms.
• Ensure that workspace is well-maintained and all paperwork is uploaded in MB as needed.
• Maintain the clothing/shoe inventory in order and inform Management of low par levels.
• Maintain inventory of overall supplies.
• Keep floor tidy from debris.

What We're Looking For

• Experience in customer service, administration, or hospitality.
• Friendly, reliable, and able to maintain a calm, professional demeanor.
• Comfortable interacting with children and their families.
• Highly organized and detail-oriented, with strong communication skills.
• Able to take initiative and work both independently and as part of a team.
• Familiarity with MINDBODY or other CRM/scheduling platforms is a plus.

What You'll Get

• Starting at $18.00/hour (exact compensation may vary based on skills, experience, and qualifications)
• This is a part-time position (evening and weekend availability preferred).
• Hands-on experience in customer service, operations, and facility management.
• Access to a growing and supportive professional community.
• Opportunities to take on new responsibilities and grow within Court 16.

Be Part of Something Meaningful

At Court 16, we're more than just a tennis and pickleball club. We're building a community centered around connection, inclusivity, and exceptional experiences. As our Operations Assistant, you'll help create a space where members of all backgrounds and abilities feel welcome and supported. If you're passionate about hospitality, enjoy working in a dynamic environment, and want to be part of a growing team, we encourage you to apply.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.