Guest Service Expert Job Description Template
Our company is looking for a Guest Service Expert to join our team.
Responsibilities:
- Physically able to stand for extended periods of time, move and handle boxes which may REQUIRE lifting;
- Ability to COMMUNICATE with team members and guests;
- Maintaining an AWARENESS of all menu items and having solid product KNOWLEDGE;
- Accurately and EFFICIENTLY process POS transactions, handle cash and safeguarding company ASSETS;
- Deliver food to guest with an UPBEAT, positive attitude;
- Maintain CLEANLINESS of floors, windows, restrooms, tables, chairs, counters and equipment;
- AVAILABILITY to work varied hours and days, including nights, weekends, and holidays;
- Operate all equipment necessary to PERFORM job duties;
- Ensure that each guest receives outstanding service by providing a FRIENDLY environment, which includes greeting and acknowledging every guest;
- Check orders for ACCURACY and portion control;
- Answer company phone according to STANDARDS;
- Respond APPROPRIATLY to guest concerns and communicate requests to management;
- Respond APPROPRIATELY to guest concerns and communicate requests to management.
Requirements:
- Check orders for ACCURACY and portion control;
- Ensure that each guest receives outstanding service by providing a FRIENDLY environment, which includes greeting and acknowledging every guest;
- Operate all equipment necessary to PERFORM job duties;
- Answer company phone according to STANDARDS;
- Physically able to stand for extended periods of time, move and handle boxes which may REQUIRE lifting;
- Ability to COMMUNICATE with team members and guests;
- Maintain CLEANLINESS of floors, windows, restrooms, tables, chairs, counters and equipment;
- Deliver food to guest with an UPBEAT, positive attitude;
- AVAILABILITY to work varied hours and days, including nights, weekends, and holidays;
- Accurately and EFFICIENTLY process POS transactions, handle cash and safeguarding company ASSETS;
- Maintaining an AWARENESS of all menu items and having solid product KNOWLEDGE;
- Respond APPROPRIATLY to guest concerns and communicate requests to management;
- Respond APPROPRIATELY to guest concerns and communicate requests to management.