Customer Care Representative

The Customer Care Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer’s service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative I requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Being a Customer Care Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Customer Care Representative Job Description Template

Our company is looking for a Customer Care Representative to join our team.

Responsibilities:

  • Must pass background check ( No Felonies);
  • Work to convert call and chat inquiries into sales;
  • Assisting and advising clients on the workings of different benefit packages;
  • Working efficiently individually or in a team setting;
  • Offer feedback to E-commerce department regarding consumer’s experience while interacting with company websites;
  • Perform any other duties as assigned;
  • Handling inbound customer calls in a professional, courteous manner;
  • Participate in a team based environment to achieve department goals;
  • Learn and maintain a basic understanding of products, procedures, and systems;
  • Aptitude for quickly learning and navigating new technology systems and applications;
  • All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material;
  • Scripting;
  • Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding;
  • Placing orders and quotes;
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.

Requirements:

  • Call center customer service experience;
  • Ability to communicate with customers in a professional manner, orally and in writing;
  • Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment;
  • Vision;
  • Customer service oriented attitude;
  • Customer service experience;
  • Hand Coordination;
  • Kneeling;
  • Hand-eye coordination;
  • High levels of personal energy, honesty, empathy and self-motivation;
  • Previous Healthcare experience;
  • Flexibility to customize approach to meet all types of member communication styles and personalities;
  • High school diploma / GED (or higher) OR 10+ years of equivalent working experience;
  • Demonstrate a basic skill level with the following: Internet Explorer and Microsoft Office;
  • Proficiency in problem solving approach to quickly assess current state and formulate recommendations.