Director, Digital Experience Job Description Template
Our company is looking for a Director, Digital Experience to join our team.
Responsibilities:
- Lead analyst(s), architect(s) and developer(s) to build and support the platform;
- Manage external resources as required;
- Maintain the Customer and Channel application roadmap and prioritize work through stakeholder engagement;
- Develop implementation project plan(s) and monitor project execution;
- Provide support in the evaluation, implementation and utilization of application third party add-on programs;
- Coordinate the engagement of stakeholders and continually maintain forward momentum;
- Maintain integrations with external entities and other company systems;
- Work with stakeholders to develop standards and practices that ensure database accuracy, integrity and cleanliness;
- Interface with all departments to develop, groom and prioritize the backlog;
- Work with stakeholders to establish best-practice processes and minimize complexity.
Requirements:
- Deep experience works cross-functionally with a wide variety of departments; including sales, success, support, marketing, operations and R&D;
- Understands Sales Cloud, Service Cloud and ERP;
- Strong project management background, with prior ground up construction of customer facing application;
- Experience using the Agile software development methodologies and tools like Jira, Confluence;
- BS or Master’s degree preferred in Business Information systems, Computer Science or representative experience;
- Broad experience with cloud based architecture and applications that support a persona based approach to content presentation;
- Self-motivated;
- Experience working with and managing 3rd party consulting organizations;
- Excellent written and verbal communication skills;
- Excellent interpersonal skills;
- Prior leadership, within a very complex, multi-vendor and bleeding edge environment;
- Ability to prioritize and organize tasks for themselves and others.