Bodily Injury Claims Adjuster

Bodily Injury Claims Adjuster Job Description Template

Our company is looking for a Bodily Injury Claims Adjuster to join our team.


  • Estimate cost of treatment or compensation for those injured in accidents;
  • Interpret medical reports, review medical billing, evaluate claim value and manage claims process to ensure efficient resolution;
  • Assume handling of injury claims and work to conclusion;
  • Making coverage decisions that determine the extent of Progressive’s liability;
  • Negotiate with claimants and attorneys to settle bodily injury (BI) claims.


  • Must have claim- related computer systems experience, Guidewire experience is a plus;
  • Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem;
  • Non-standard auto experience a plus;
  • Bilingual in Spanish a plus;
  • Bachelor’s degree or a combined total of five years of work experience and/or college education;
  • Effective negotiating skills;
  • Excellent written and verbal communication skills;
  • Ability to remain calm when dealing with difficult customers;
  • 3+ years of casualty claims handling experience with at least 2 years of Bodily Injury (BI) required;
  • California auto claims handling experience a plus;
  • Occasional weekend work may be required;
  • Ability to manage own time while prioritizing multiple tasks.