Guest Services Coordinator Job Description Template
Our company is looking for a Guest Services Coordinator to join our team.
Responsibilities:
- Assists with inventory management and other organizational tasks;
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy;
- Attends all in house training and commits to outside continuing education;
- Ability to communicate with guests;
- Accurately enters point of sale data and quickly checks guests out;
- Mentors/trains new team members to help them grow;
- Assists other support team members when asked;
- Accurately enter traveler details in database and ensure they are kept up to date;
- Facilitates effective workflow for technical staff;
- Greets and checks guests in and out;
- Able to perform the reservationist’s position when necessary;
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner;
- Assists with stocking and maintaining the spa boutique;
- Participates in all aspects of marketing/special events planning and execution;
- Maintain the reception area as indicated in the spa manual.
Requirements:
- Detail Orientation: Unwavering accuracy, excellent and systematic organizational skills, and flawless attention to detail are necessary;
- Must be eligible to legally work in the United States;
- Customer Service Orientation: Commitment to delivering the highest level of quality and service to clients.