Health Services Coordinator

Health Services Coordinator Job Description Template

Our company is looking for a Health Services Coordinator to join our team.

Responsibilities:

  • Adhere to organizational, departmental, compliance and regulatory policies and procedures;
  • Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards;
  • Triage inbound calls, manage member inquiries/requests, and resolve or escalates to appropriate naviHealth or health plan personnel;
  • Attend naviHealth meetings as requested;
  • Maintain positive relationships and use courtesy and diplomacy;
  • Enter required data into the naviHealth database accurately and in a timely manner;
  • Assist in a smooth coordination of members care between health providers and the Health plan;
  • Perform other duties and responsibilities as required, assigned, or requested;
  • Process inbound and outbound faxes and emails according to productivity and quality standards;
  • Follow chain of command as appropriate when reporting issues or concerns;
  • Promotes a positive attitude and work environment;
  • Send alerts and notifications, when appropriate, to naviHealth field/care management staff as defined by departmental policy.

Requirements:

  • Able to use various office equipment, such as: copier, fax machine, telephone and scanner;
  • Excellent oral and written communication skills;
  • Extremely detail oriented and able to correctly interpret data and information in the nH Coordinate system;
  • Must be organized and able to prioritize, plan, and handle multiple tasks/demands simultaneously;
  • High school diploma or GED required; Associate Degree or higher from an accredited college preferred;
  • Experience working in a call center environment;
  • Familiarity with medical terminology and HIPAA laws strongly preferred;
  • Demonstrated critical thinking skills;
  • Experience in healthcare setting strongly preferred;
  • Ability to verbally articulate and communicate with manager, team members, and customers;
  • Proficient with Microsoft Office applications including Word, Excel and PowerPoint.