Health Services Coordinator Job Description Template
Our company is looking for a Health Services Coordinator to join our team.
Responsibilities:
- Adhere to organizational, departmental, compliance and regulatory policies and procedures;
- Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards;
- Triage inbound calls, manage member inquiries/requests, and resolve or escalates to appropriate naviHealth or health plan personnel;
- Attend naviHealth meetings as requested;
- Maintain positive relationships and use courtesy and diplomacy;
- Enter required data into the naviHealth database accurately and in a timely manner;
- Assist in a smooth coordination of members care between health providers and the Health plan;
- Perform other duties and responsibilities as required, assigned, or requested;
- Process inbound and outbound faxes and emails according to productivity and quality standards;
- Follow chain of command as appropriate when reporting issues or concerns;
- Promotes a positive attitude and work environment;
- Send alerts and notifications, when appropriate, to naviHealth field/care management staff as defined by departmental policy.
Requirements:
- Able to use various office equipment, such as: copier, fax machine, telephone and scanner;
- Excellent oral and written communication skills;
- Extremely detail oriented and able to correctly interpret data and information in the nH Coordinate system;
- Must be organized and able to prioritize, plan, and handle multiple tasks/demands simultaneously;
- High school diploma or GED required; Associate Degree or higher from an accredited college preferred;
- Experience working in a call center environment;
- Familiarity with medical terminology and HIPAA laws strongly preferred;
- Demonstrated critical thinking skills;
- Experience in healthcare setting strongly preferred;
- Ability to verbally articulate and communicate with manager, team members, and customers;
- Proficient with Microsoft Office applications including Word, Excel and PowerPoint.