The Patient Care Coordinator assigns patients to beds based on bed availability, care needed, and patient type. Coordinates the flow of patients through the facility. Being a Patient Care Coordinator may act as a liaison with scheduling to ensure adequate levels of staff on duty. Arranges for patient transfers or admission as needed. In addition, Patient Care Coordinator typically requires a bachelor’s degree of Nursing. Typically reports to a manager or head of a unit/department. Requires Registered Nurse (RN). Patient Care Coordinator’s years of experience requirement may be unspecified. Certification and/or licensing in the position’s specialty is the main requirement.
Patient Care Coordinator Job Description Template
Our company is looking for a Patient Care Coordinator to join our team.
Responsibilities:
- Inform clinical staff of patient appointments and reason for appointment;
- Greet patients politely and professionally immediately upon arrival;
- Update patient records to ensure accurate information: contact information, insurance, medical history, etc. as required;
- Data entry;
- Provides pre and post op education;
- Coordinate services/case management for non-episodic and non-catastrophic cases;
- Connect patients with outside resources (e.g., community resources, social services) to promote self-care;
- Respond to patient questions in person or over the phone;
- Screens/forwards incoming calls from patients, physicians, and health plans;
- Perform expiration dating review of all medications on a scheduled basis and prepare outdated medication for destruction according to procedure;
- Check in patients, verify patient insurance benefits/coverage/authorizations;
- Provide the first positive customer contact for patients, schedule an appointments and answer questions about our services;
- Creating surgery charts;
- Answer phones in a courteous manner;
- Review benefit & payment plans.
Requirements:
- Detail oriented;
- Friendly, personable demeanor;
- Excellent customer service and computer skills;
- Ability to work autonomously and in a team environment;
- Very high ethical standards;
- High School diploma; Associates degree preferred;
- Nextech Software;
- Excellent communication skills and organization to coordinate amongst several offices to provide outstanding patient care;
- Bilingual in Spanish preferred;
- Ability to work well with a team to accomplish day-to-day goals;
- Basic understanding of medical terms and processes, including HIPAA regulations, insurance registration, etc;
- Associates Degree or higher education is required. Bachelors of Healthcare Administration preferred;
- 2+ years previous medical or office experience;
- Ability to handle a busy office with interruptions, calls, and walk-ins and remain positive;
- Candidate must be able to handle multiple tasks daily with excellent customer service and people skills.