Application Support Engineer Job Description Template
Our company is looking for a Application Support Engineer to join our team.
Responsibilities:
- Resolve customer issues within committed SLAs and timelines;
- Detect and diagnose code-related issues;
- Collect and document information about product performance, product application problems, and failures;
- Execute testing that covers various use cases and scenarios with business unit processes;
- Adheres to system and code change management processes;
- Test and implement Siemens software releases/upgrades (Teamcenter, NX, Catia);
- Helps and assists the end user population with questions, problems and related issues;
- Increasing customer satisfaction and knowledge by partnering with our Account Management team;
- Gather product configurator usability and feedback data to promote continuous improvement;
- Understanding and creating complex TSQL queries and scripts;
- Proactively identifying and addressing potential production system issues as they are trending;
- Establishing and embracing ownership of the production systems;
- Lead the quality control and testing of new configurator or software version releases;
- Collaborating with the QA team in establishing test cases and executing test plans;
- Obtain an in-depth working knowledge and understanding of all TGP products and their lifecycle.
Requirements:
- Ability to create and modify custom Shell Scripts;
- Knowledge of advanced SQL (table joins, unions, indexes, subqueries);
- Monitoring tools and systems;
- Experience coding in java;
- Red Hat;
- Detail oriented;
- Demonstrate Customer focus and empathy;
- Strong application support experience with Microsoft Office, Active Directory and Microsoft operating systems;
- Strong written, verbal and presentation skills;
- Good understanding of Windows and Linux Operating Systems Administration;
- Strong organizational skills;
- Strong analytical and problem solving skills with a meticulous attention to detail;
- Good understanding of SQL and ability to write basic SQL queries to troubleshoot and correct data issues;
- 3-5 years Active Directory experience;
- Experience working in a Technical Support environment.