Cloud Support Engineer Job Description

Cloud Support Engineer Job Description Template

Our company is looking for a Cloud Support Engineer to join our team.

Responsibilities:

  • Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues;
  • Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools;
  • Monitor solution performance according to client specification and SLAs, escalate as needed;
  • Support collaboration across operations, development teams and external partners;
  • Respond to incident tickets in a 24×7 operational environment to meet SLA objectives;
  • Working knowledge of web and network protocols and standards (HTTP, TLS, DNS, etc);
  • Collaborate with other engineers to implement operational solutions while defining, adhering to industry best practices;
  • Evaluate performance trends and expected changes in demand and capacity, and establish the appropriate scalability plans;
  • Design, creation, and provisioning of infrastructure;
  • Design, build, manage and operate the infrastructure and configuration of SaaS applications with a focus on automation and infrastructure as code;
  • Working knowledge of information security issues;
  • Experience in Building and managing Virtualized systems (KVM, OVM, Containers/Docker) and ability to read and understand source code;
  • Conduct periodic on call duties;
  • Deploy and maintain applications;
  • Systematic problem-solving approach, combined with a strong sense of ownership and drive.

Requirements:

  • Years of Related Professional Experience: 5+
  • Experience with Prometheus/Grafana for metrics aggregation/visualization;
  • Experience working in a highly distributed company is a plus;
  • Experience with alerting and monitoring tools;
  • Experience working within an Agile/Scrum SDLC;
  • Experience writing backend applications is not required but definitely a plus;
  • Align a portion of your day with the business hours of Pacific Time Zone – UTC -8;
  • Experience with automation tools/platforms;
  • Experience using Kubernetes;
  • Configuration of CI/CD pipelines using Jenkins;
  • Demonstrated knowledge of the ELK stack;
  • Strong experience with Infrastructure as Code and Configuration Management tools;
  • Experience with Terraform is a plus.