Field Application Engineer Job Description Template
Our company is looking for a Field Application Engineer to join our team.
Responsibilities:
- Collaborate with customer on software design that maximizes use of Blackberry Technology Solution products;
- Create technical training for customers and support teams;
- Become an expert in how customers are using our products;
- Work with marketing to develop marketing communication plans;
- Work cross-department to ensure customer satisfaction and timely resolution of issues;
- Visit on-site facilities and operations to enable solution integration and issue resolution;
- For OEM projects, be able to convert them to Design Wins and transform them into revenue opportunities;
- Develop and review systems solutions, technical bid responses and presentations;
- Highly technical problem solver who understands system architecture, hardware and software interaction;
- Some travel required;
- Work with customers to handle quality issues in customer manufacturing and field applications;
- Coordinate activity with Marketing Manager;
- Successfully build relationships and stay informed of the competitive landscape, industry trends and technologies;
- Obtain and verify product testbed/test scripts;
- Driving designs in the territory while supporting the Rep and Distribution channel.
Requirements:
- BS Engineering degree (BSEE preferred), or equivalent;
- Willingness to travel when required;
- Strong problem solving and troubleshooting skills;
- Comfortable with hands-on wiring and working with high power equipment;
- Minimum of 4 years work experience working with power electronics or test equipment;
- Able to work independently with excellent time and task management;
- Contribute new product proposals for product roadmaps;
- Has good technical communication skills;
- Collaborate with Sales and Marketing teams to define an outline of the product presentation and promotions with customers;
- Provide Technical Training to new and existing customers and future customers when it comes to test and measurement tools;
- Global travel to support key customers and technology events;
- Has good management skill in task following up;
- Respond to customer queries and requests for help using the support tracking system, phone and Email;
- Create and develop relationships with key customers and decision makers;
- Understand how to install firmware/BIOS/driver/OS image.