Infrastructure Administrator Job Description Template
Our company is looking for a Infrastructure Administrator to join our team.
Responsibilities:
- Highly self-motivated and directed;
- Good understanding of the organizations goals and objectives;
- Bachelors degree in engineering, computer science or another technology-related field;
- Defines, documents, and understands existing business processes and procedures;
- Availability for occasional weekend and late evening work;
- Ability to present ideas in a user-friendly language;
- Provide high level expertise with the Enterprise Business Systems technology offering;
- Works with business lines to implement new procedure to maximize efficiencies with new or existing systems;
- Preferred – Certifications focused towards Microsoft Office 365, Zendesk, Purecloud, and ITIL Foundation;
- Administer and resolve applications issues, provide updates and perform root cause analysis;
- 4 or more years experience with medium to high level administration of Office 365;
- Maintain good professional relationships with counterparts of engineering and customer support departments;
- Triage and support escalation for the local desktop team;
- Design, monitor, maintain, and support the storage and server systems up to and including the OS level;
- Work with both your peers in IT, and your DEV team customers to deliver the optimum hardware configuration for a given set of requirements.
Requirements:
- Bachelor’s degree in related field or equivalent experience;
- Familiarity with virtualization platforms such as VMware;
- Consider best security practices throughout all aspects of the infrastructure;
- Experience with backup and disaster recovery principles;
- Available to work off-hours to perform maintenance or in case of emergencies;
- Work independently and as part of a team to support a global organization on incidents, support requests, projects, and other initiatives;
- Good understanding of best practice in Data Center operations and support;
- Good general knowledge of Linux (Ubuntu, CentOS, Redhat);
- Effective time management and organizational skills;
- Learn from and educate your fellow team members;
- Familiar with ITIL practices and procedures;
- Experience working in a multi-tenant environment;
- Ability to excel in a time sensitive, fast paced, 24/7 environment;
- Great knowledge of enterprise class storage and compute systems – Dell, HP, NetApp, etc;
- General Windows infrastructure administration including Windows Server 2008R2, 2012, 2012R2, and 2016.