IT Helpdesk Technician

IT technical support staff diagnose and solve software and hardware problems for computer users.

IT Helpdesk Technician Job Description Template

Our company is looking for a IT Helpdesk Technician to join our team.

Responsibilities:

  • Open tickets, troubleshoot problems, and diagnose issues to resolve them and close tickets;
  • Provisioning of computers and hardware;
  • Provide technical assistance, support and training for incoming queries and issues related to computer systems, software, and hardware;
  • Setup and manage end user accounts with Office 365 Administrative Tools;
  • Support and maintain company printers, TVs, dashboard computers, audiovisual (AV) equipment, etc;
  • Help maintain an active inventory of all hardware;
  • Assist with the upkeep of conference rooms including maintenance of tablets, TVs, phones, cable management, etc;
  • Contribute to IT documentation;
  • Work as liaison for end users regarding software break/fix and general training on expected use of IT systems;
  • Document technical requirements, usage procedures, and common problem fixes;
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices;
  • Add or replace memory, new keyboards, motherboards, and other components;
  • Program and monitor AV for various events.

Requirements:

  • Working knowledge of networking fundamentals;
  • Ability and desire to organize hardware and documentation;
  • Excellent written and verbal communication skills;
  • Passion for learning about all aspects of computers and hardware;
  • Interest in troubleshooting and researching unfamiliar problems as they arise;
  • Strong time management skills, able to multitask and set priorities;
  • Previous experience in a customer service role;
  • 1 year of troubleshooting experience in either Windows/Linux/MacOS;
  • H.S. Diploma or GED.