Managed Services Engineer

Managed Services Engineer Job Description Template

Our company is looking for a Managed Services Engineer to join our team.

Responsibilities:

  • Install/Maintain virtual infrastructures;
  • Create and manage existing customer environments in Azure;
  • Update and maintain documentation pertaining to internal engineering processes;
  • Provide escalation support for operations issues off the help desk;
  • Manage hot fixes / standard patches for Windows servers and workstations;
  • Manage existing Microsoft Windows Server and Active Directory environments;
  • Provide storage and server level administration;
  • Execute business processes (e.g. service level agreements, hand off from engineering to operations, support requests);
  • Dell Server hardware maintenance and architecture;
  • Utilize scripts to increase productivity and implement automation for repetitive tasks in operations;
  • Server administration and troubleshooting on full OSI layer .

Requirements:

  • Experience building images a plus;
  • Experience with 365 stack a huge plus;
  • Experience with Dell server platforms and management tools;
  • Experience work for an MSP, utilizing a PSA and RMM Tools;
  • Experience with standardized builds of virtualization and migrating bare metal infrastructure to virtualized environments;
  • Experience with Windows Server 2012/2016. Active Directory, GPO, IIS, DNS, DHCP, DFS/R, Microsoft Certificate Authority, Essentials.