Body Shop Estimator Job Description Template
Our company is looking for a Body Shop Estimator to join our team.
Responsibilities:
- Communicate supplements to customers and insurance companies on the same business day as written;
- Presenting information and responding to questions from groups or managers, clients, customers, and the general;
- Evaluating practicality of repair as opposed to payment of vehicle market value before accident;
- Write repair orders and manage work assignments;
- Meeting or exceeding revenue targets by capturing every viable job that comes to the door, and upselling additional services;
- Excellent sales abilities and overall communication skills;
- You may also serve as a go-to lead when the General Manager is not present at the body shop;
- Write accurate estimates and track the vehicle’s progress through the repair process, keeping the customer continually informed and the files updated;
- Verify that the final invoice reconciles with the work performed on the repair order;
- Obtain customer and vehicle information;
- Providing excellent customer service and ensuring customer satisfaction;
- Explain all completed work and charges to customers;
- Manage workflow throughout repair process;
- Prepare a complete and accurate estimate of cost for labor and parts;
- Follow ABRA policy on customer communication throughout the repair process. Ensures that all customers understand the CSI “10” survey process.
Requirements:
- Positive, friendly attitude, along with a customer service mentality;
- Excellent customer service skills;
- Teammate with collaborative mindset;
- Basic Computer skills;
- Valid driver’s license;
- Computer experience and willingness to learn new programs;
- Confidence to handle high volume estimator needs under limited availability;
- Ability to learn new technology;
- Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment;
- Ability to learn new technology and research OEM repair procedures;
- Experience with Reynolds and Reynolds DMS and Profitnet Management Systems is a plus;
- Ensures that customer’s cars are kept clean;
- Math, reading, and computer skills;
- Able to work with little supervision;
- Computer skills and money management skills.