Branch Operations Coordinator

Branch Operations Coordinator Job Description Template

Our company is looking for a Branch Operations Coordinator to join our team.


  • Ensures Order Management and Accounting Departments (A/P and A/R) have necessary project details for job invoicing;
  • Assists the Branch Operations Manager with ad-hoc tasks when assigned;
  • Utilize software systems to record progress of various tasks;
  • Meet with customers and discuss project details in order to provide updates and accommodate their needs;
  • Communicate with jurisdictions, the Construction Supervisor, and Engineering Team members to resolve any redline issues;
  • Prepare project documentation for construction teams;
  • Perform over-rides and approvals for the Service Associate role;
  • Maintain appropriate audit logs for the branch;
  • Complete other related duties as assigned;
  • Promote an environment that supports diversity and reflects the M&T Bank brand;
  • Perform servicing and transaction duties;
  • Complete branch currency ordering, and maintain negotiable inventory;
  • Ensure adherence to and education of all policies and procedures;
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies;
  • Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.


  • Detail-oriented and enjoys working in a fast-paced environment;
  • Strong work ethic;
  • Ability to prioritize and complete a variety of simultaneous tasks with a high level of organization;
  • Strong written and verbal skills;
  • Excellent organizational and time management skills;
  • Strong computer skills including proficiency in MS Word, Excel, Outlook, and internet use, Oracle experience a plus;
  • High school diploma or equivalent;
  • 2-4+ years of previous project administration or field construction experience.