Branch Operations Manager Job Description Template
Our company is looking for a Branch Operations Manager to join our team.
Responsibilities:
- conducts business unit audits and reviews operational utilization of assets;
- achieving sales and profitability goals in all branches assigned to them;
- traveling to branch locations at least 60% of logged time;
- have thorough knowledge of and able to recommend changes or additional policy and procedures necessary to enhance operational and financial controls;
- working with confidential information;
- analyze staffing requirements for each location and conduct job specific training and evaluations;
- Work to ensure that we are delivering an excellent customer experience and escalate customer concerns as necessary;
- Analyze performance data to eliminate bottlenecks and ensure optimal performance;
- Understand and manage branch operation performance to KPI targets and actual results;
- Fluctuate branch resources in line with capacity and performance targets;
- Manage the on-site facilities as necessary;
- Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position;
- Ensure that Best Practices are being consistently applied throughout the branch operations;
- Drive continuous improvement in Safety, Quality, Customer Service, and Productivity throughout branch operations;
- Work closely with local sales management to understand sales performance and forecasts.
Requirements:
- Must maintain a clean driving record with the ability to pass a driving background check;
- Most importantly, any candidate must fit a company spirit where people work smart, play hard, have fun and are dedicated to success;
- Must possess a strong work ethic and be able to lead by example;
- 5+ years business/construction experience;
- Excellent organizational and time management skills;
- This position requires risk analysis, critical thinking, and the ability to provide solutions to the benefit of the company and projects;
- Ability to drive a vehicle during the normal course of business;
- Familiarity with ERP systems (Oracle) and CRM systems (Salesforce.com) is a plus;
- Must be a motivated team player, looking to succeed;
- Excellent written and verbal communication skills;
- 2+ years of construction management experience;
- Excellent people skills, able to manage, motivate and discipline if necessary. Capable of building a world-class branch;
- Proficient with MS Excel, MS Word and project management tools (MS Project);
- Undergraduate degree or equivalent experience required;
- Must be 21 years of age and possess a valid driver’s license.