Area Operations Manager

Area Operations Manager Job Description Template

Our company is looking for a Area Operations Manager to join our team.

Responsibilities:

  • Facilitates meetings with key customer contacts inclusive of contractual obligations, current initiatives and value added services;
  • Regularly inspection of account receivable status in collaboration with Shared Services;
  • Takes an active role in the on-boarding and development plan of Area resources;
  • Assist in gathering and preparing necessary documentation for proposed sites service requirements;
  • Direct management of Managed Services employees within assigned area;
  • Identify gaps in service delivery and adjust process documentation to work within the client or Ricoh framework;
  • Responsible for succession planning through the development of promotable candidates;
  • Responsible for effective implementation and management of RICOH Service Excellence;
  • Coordinates and implements contract pricing escalators to assigned account base;
  • Establish and identify applicable reporting packages based on customer requirements;
  • Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable;
  • Validate new opportunity, bring resources and tools to assure execution in a timely fashion;
  • Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys;
  • Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction;
  • Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.

Requirements:

  • College degree preferred;
  • Requires successful completion of all Site Manager Level training (internal candidates);
  • Requires valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy;
  • 3+ years’ experience in a leadership role.