Demand Manager Job Description Template
Our company is looking for a Demand Manager to join our team.
Responsibilities:
- Develops processes to ensure that aging, lower-priority demands are not perpetually deferred;
- Manages and is responsible for the successful completion of all Demand-related tasks;
- Performs complex administrative and analytical tasks in support of a contract program;
- Owns Demand-related metrics as part of the overall quality assurance plan;
- Participates in special projects as required;
- Provides reports and dashboards to provide transparency into demand backlog, trends, and current pipeline;
- Facilitates and actively participates in Demand prioritization meetings with appropriate stakeholder groups;
- Reports to and consults with upper management and executives, as needed, to help drive strategic organizational and platform growth;
- Constructs relevant assessment criteria and formulae to support objective demand prioritization;
- Recommends processes to receive, assess, and approve submitted demand records.
Requirements:
- ITIL experience;
- Strong presentation skills;
- Excellent attention to detail;
- Ability to work well under pressure in a team environment;
- Demonstrated strong analytical and problem-solving skills;
- ServiceNow experience (Demand Management, Ideation, Continual Improvement Management, Surveys and Assessments, Service Portal);
- Quickly adaptable to changing processes and requirements;
- Self-starter with the ability to work in a fast-paced, dynamic environment;
- Ability to interact with colleagues at all organizational levels;
- Experience with and thorough understanding of key factors that drive business value and impact;
- Dev/Ops experience;
- 5+ years of related experience;
- Agile/SAFe experience;
- Strong customer facing skills with an ability to interact in confidence with clients.