Engagement Manager Job Description

Engagement Manager Job Description Template

Our company is looking for a Engagement Manager to join our team.

Responsibilities:

  • Lead and oversee project teams by creating highly effective and collaborative work environments;
  • Design and execute market research studies (qualitative and quantitative) to inform engagements and client deliverables;
  • Coordinate all aspects of project and serve as a liaison between customers, leadership team, and internal and external resources;
  • Estimate project skill requirements and work with department managers to identify appropriate resources;
  • Work with Customer Success and Account Management teams to develop SOWs and identify areas of solution expansion and professional services;
  • Plan and facilitate planning sessions and training with clients;
  • Collaborate with Coupa services partners during the implementation;
  • Establish an account strategy to meet the client’s organizational business objectives and drive account growth/retention;
  • Develop strong customer relationships that enable SocialChorus to become a trusted advisor for our customer’s executives;
  • Create and/or improve implementation templates, training and presentations;
  • Establish an account strategy to meet the client’s organizational business objectives and drive account growth/retention;
  • Share relevant prior experiences with customers and colleagues;
  • Engage customers in enlightened business need discussions versus feature/function basics;
  • Provide Coupa platform demonstrations and various trainings;
  • Lead all aspects of implementation from mobilization to deployment.

Requirements:

  • Management experience;
  • 30% Travel;
  • Help desk or ITIL service management a plus;
  • Experience with multiple operating systems, security policies and terminology;
  • Experience in using ChangePoint, Salesforce, Smartsheets, Clarizen desired;
  • Knowledge of IT security technologies and best practices preferred;
  • 5-10 years field project management consulting experience;
  • Technical application implementation experience especially related to knowledge and application of change management applications;
  • 4-year degree in engineering, computer science, MIS, finance or equivalent;
  • A proven track record of meeting with senior management and executives as the subject matter expert;
  • Demonstrated ability to manage individual and engagement-wide scope of work;
  • Mix of Onshore and Offshore;
  • Bachelor’s degree;
  • Experience with Procure to Pay process is highly desirable;
  • Proficient with MS Excel, MS Word, and PowerPoint.