Senior Engagement Manager

Senior Engagement Manager Job Description Template

Our company is looking for a Senior Engagement Manager to join our team.

Responsibilities:

  • Provide assistance to colleagues where needed;
  • Collaborate with Coupa services partners during the implementation;
  • Work well in both individual and team settings both on and off client site;
  • Create and/or improve implementation templates, training and presentations;
  • Lead process discussions for leading practices;
  • Manage customers where up to 50% of your time may include travel;
  • Help customers focus on their goals and drive the implementation towards a successful, on-time implementation;
  • Share relevant prior experiences with customers and colleagues;
  • Engage customers in enlightened business need discussions versus feature/function basics;
  • Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs;
  • Provide Coupa platform demonstrations and various trainings;
  • Lead all aspects of implementation from mobilization to deployment;
  • Forge strong partnerships with customers and colleagues;
  • Provide technical and functional expertise to customers during the implementation process.

Requirements:

  • Strong written and verbal communication skills;
  • Must be able to work in a fast paced and passionate environment;
  • Bachelor’s Degree required;
  • Experience configuring and delivering software demonstrations are required;
  • Experience with Procure to Pay process is highly desirable;
  • Must be fluent in Spanish, and prefer some Portuguese;
  • Must have shown significant career growth as part of prior experience;
  • Must have shown significant career growth as part of prior experience.