Field Services, Business & Operations Job Description Template
Our company is looking for a Field Services, Business & Operations to join our team.
Responsibilities:
- Apply comprehensive knowledge to solve complex problems by interpreting manufacturers’ manuals or similar documents;
- Perform other related duties as required by the supervisor or site manager;
- Reviews all logs for open issues and prepares formal reports to customers as necessary;
- Conduct and document preventative maintenance checks required for simulator and support equipment;
- Comply with all applicable U.S. export control and security regulations;
- Act as liaison between customers and L3Harris Ocean Systems;
- Comply with and ensure department compliance with Company health, safety and environmental policies;
- Order, install, and return parts and manages repair parts cycle time;
- Other duties as required;
- Assesses product/equipment performance based on field support data; recommends modifications or improvements;
- Generate technical reports on support activities;
- Remove and replace faulty equipment and complete maintenance data collection records;
- Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers;
- Participates in liaison duties with Engineering, Marketing and Sales on new product and new business development;
- Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
Requirements:
- Self-motivated, capable of working independently in a high-pressure environment;
- Must have an active DoD Top Secret (TS/SCI) Clearance;
- Ability to work alone or within a group;
- Secret Clearance;
- Bachelor’s degree in electronics or a technical education with a minimum of five years of experience in SSBN and/or SWS Flight Test operations;
- Must be skilled with typical hand and power tools, shaft/component alignment equipment, portable drills and milling machines;
- Must be able to adapt quickly to changes in schedule, tasking, and priority;
- Practical re-work skills required, e.g. solder, build connectors/cables, operate test equipment;
- Military services/USCG/US Navy Veteran or experience preferred;
- Conduct hellax cable termination, J-Standard soldering, Copper pin connectorization for cannnon plugs, DB connectors, coaxial and triaxial cables;
- High School Diploma/GED or trade school, military, or industrial school in the mechanical field required;
- Connector certified and fiber optic certified A MUST in accordance with NAVSEA Standard items 009-73 na d009-123;
- Experience with military and commercial radios, baseband equipment, telephony, cryptos, voice/data terminals and cable design;
- Possess excellent telephone skills.