General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, room operations, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers ; public relations and fundraising managers ; financial managers ; advertising, promotions, and marketing managers ; and food service managers .
General Manager Job Description Template
Our company is looking for a General Manager to join our team.
Responsibilities:
- Lead generation including Grass Roots Marketing and Networking;
- Examines, evaluates, and pursues new trends, markets or methods that can assist the growth and success of the assigned property;
- Working effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners;
- Identify & evaluate new customers, market conditions, opportunities, competitive pressures;
- Adheres to policies and trains others on standard operating systems and procedures;
- Ensure quality team members are hired, trained, cross‐trained, ramped and managed effectively;
- Ensures stated goals are met;
- Responsible for resolution of customer related questions or concerns in their marketplace;
- Ensure standard for food quality, food safety, kitchen organization and cleanliness are met and adhered to;
- Provide timely, accurate and complete reports on the Subsidiary;
- Work with the Director of Accounting who will ensure that all location financial metrics are managed continuously;
- Analyzes and recommends methods for improvements to contain/reduce costs and increase sales;
- Provide effective team leadership through communication, coaching, training and development;
- Stocking shelves;
- Responsible for the maintenance requirements of the properties’ physical plants, i.e. boiler conversions, HVAC, etc.
Requirements:
- Accessible at all times of the day and night for any issues that may arise including being attentive to alarm calls;
- The job requires the ability to hear and sit for 51-100% of the time;
- Adheres to policies and trains others on standard operating systems and procedures;
- Climb and balance on ladders;
- Strong analytical, problem-solving, and interpersonal skills;
- Possess strongly developed leadership and communication skills;
- Grasping and gripping movements;
- Exceptional “People Developer”
- Extended and frequent periods of standing and walking;
- Intermediate mathematics as well as written and oral communication skills;
- Minimum of two years FOH & BOH management experience in a high volume, faced paced restaurant;
- 3 years of hotel General Manager experience;
- Bachelor’s Degree required. Certifications desired;
- Excellent people management skills, communication, and listening skills;
- Strong sales and customer service skills with proven results.