Infrastructure Manager Job Description Template
Our company is looking for a Infrastructure Manager to join our team.
Responsibilities:
- Supervise, train and assess the performance of the infrastructure staff responsible for the network and server infrastructure support and operation;
- Train users on software and equipment usage;
- Responsible for designing, specifying, configuring, installing, and maintaining LAN/WAN hardware, software and telecommunications equipment;
- Work closely with other staff as needed to achieve needed IT administration and support;
- Manage our infrastructure spanning 2 data centers, cloud-based and two physical office locations in the Lehigh Valley;
- Research and evaluate current and new technologies;
- Help set up and maintain our in-house disaster recovery system based on MS Hyper V Virtualization and Microsoft Storage Spaces;
- Test and install software upgrades and new hardware;
- Create documentation such as building procedures and runbooks;
- Submit and track tickets, tasks, changes; provide advice, guidance and direction to solution architects and customers;
- Oversee all IT assets and maintain an accurate and comprehensive enterprise asset inventory;
- Own and drive the end-to-end DevOps automation effort with an infrastructure-as-code mindset;
- Tracks security compliance for production systems through patching and configuration control;
- Oversee access, event, problem, and incident management; change control; and DR process;
- Support program reviews and briefings; identify and report on issues or related problems and potential risks.
Requirements:
- 10+ years’ experience in complex IT administration, and 5+ years in IT management of both technology and employees;
- Bachelor’s degree with a minimum GPA of 3.0 in Information Technology, Information Systems, Computer Engineering, or a related field;
- Excellent written and verbal communication skills;
- Aptitude and desire to learn new technologies;
- Understanding of High Availability and Disaster Recovery requirements and solutions;
- Networking, System Administration, NOC, or Help Desk management experience required;
- Experience as a support specialist with the ability to act as frontline support for all networking related issues;
- Demonstrated experience with software configuration management tools;
- Demonstrated experience with server virtualization technologies such as VMware, and Citrix;
- Demonstrated experience in ITIL, ISO 20000 / ISO 27001 implementations;
- Demonstrated experience in developing cloud technology roadmaps and strategies;
- Bachelor’s degree from an accredited college/university;
- Demonstrated track record of effectively managing infrastructure teams;
- Bachelor’s degree from an accredited college or university in computer science, engineering or related field;
- 5+ years of demonstrated experience in the management and operation of large-scale, enterprise IT and telecommunication services.