Senior Manager, IT Job Description Template
Our company is looking for a Senior Manager, IT to join our team.
Responsibilities:
- Maintain good relations with the executive leadership team and business stakeholders;
- Work may include some travelDevelop high-performing teams by monitoring, mentoring, directing, coaching and conducting performance reviews;
- Increase business value of IT Services by managing staff, tools and processes to achieve optimum return on investment;
- Manage escalations of incidents and conduct problem management sessions to find root-cause and drive corrective action plans;
- Ensure IT services are stable, consistently functional and deliver the business need;
- Enhance and optimize the software development team responsible for supporting media-production workflows;
- Provide functional/technical leadership for Salesforce/MSD environments;
- Leverage strong analytical and problem-solving skills to solve business problems;
- Partner with key business stakeholders in understanding business process needs and setting the overall direction of UL’s Sales Information Systems;
- Supervise IT and Animation Engineering teams to support Rooster Teeth primarily in Austin, Texas and secondarily in Los Angeles, California;
- Supervise IT and Animation Engineering teams to support Rooster Teeth primarily in Austin, Texas and secondarily in Los Angeles, California;
- Work with other IT teams to integrate Salesforce with key applications;
- Develop business strategies to successfully plan and execute Salesforce/MSD projects;
- Lead projects with through the design, development, testing and implementation phases.
Requirements:
- Experiencing managing IT and/or Engineering who support a media/entertainment business;
- Experience with Agile/Scrum;
- 2+ years of engineering-related experience;
- Bonus;
- Ability to work across time zones;
- Experience leading an IT-service transformation project;
- Hands-on experience with help desk support, computer networks, network administration and network installation;
- Effective business relationship experience to build trust and improve communication between IT and the business;
- Bachelor’s degree in Information Technology or related experience;
- Bachelor’s degree in Information Technology or related experience;
- Strong communication and management skills;
- Must be comfortable working in a highly collaborative team;
- Ability to adjust to changing priorities and participation in multiple projects;
- Lead several CRM implementations for the global enterprises;
- Excellent written and verbal communication skills.