Client Services Specialist – Part Time

Client Services Specialist – Part Time Job Description Template

Our company is looking for a Client Services Specialist – Part Time to join our team.

Responsibilities:

  • Files and maintains integrity of employee personnel files and client charts;
  • Orders and monitors medical and office supplies under direction of supervising nurse and Branch Director;
  • Supports branch recruitment efforts to include interviewing, hiring and orienting field staff;
  • Ensures compliance with licensure and credentialing requirements;
  • Makes service calls to referral sources to offer available personnel and to prospects to gather information regarding client needs;
  • Exemplifies AWESome company standards;
  • Assigns qualified personnel competent to work the case;
  • Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution;
  • Receives and coordinates home care referrals and/or facility staffing requests;
  • Ensures orders are timely and filing is current;
  • Tracks physician orders, case conferences, re-certifications, in-service and supervisory visits;
  • Completes data entry as assigned;
  • Counsels field employees involving violation of non-clinical matters;
  • Other duties as assigned.

Requirements:

  • At least one year of experience in home health care, with commercial insurance and private pay experience preferred;
  • Bachelor’s degree strongly preferred;
  • Experience should emphasize problem solving skills in a patient care setting;
  • At least one year of training or experience in a service related industry;
  • Two or more years of college required.