Csr Ii Job Description Template
Our company is looking for a Csr Ii to join our team.
Responsibilities:
- Handle diverse a sensitive issue for customers;
- Respond to basic routine customer inquiries via telephone, email, and chat;
- Utilize multiple databases, internet, and email to retrieve data.
Requirements:
- 1+ year of customer service experience is required;
- 2+ year of computer skills including keyboard skills and ability to navigate multiple systems required;
- Effective organizational skills and ability to manage multiple tasks;
- Effective verbal and written communication skills;
- Good computer skills is a must;
- Strong PC Computer Skills (Windows Environment) (database, internet, email skills);
- Strong attention to detail;
- 1+ year of customer service experience preferred;
- Excellent written and communication skills.