Customer Sales Support Representative

Customer Sales Support Representative Job Description Template

Our company is looking for a Customer Sales Support Representative to join our team.


  • Problem solve own errors for root cause and countermeasure;
  • Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery;
  • Read and decipher notes in order entry;
  • Enter error logs as needed for company;
  • Review customer Purchase Orders (PO) for order entry;
  • Place accurate phone orders (40 – 50 orders daily) and electronic orders (10 – 15 orders weekly);
  • Ability to understand lean manufacturing metrics as they relate to daily performance measures;
  • Additional duties as assigned;
  • Support the sales force to resolve complex situations;
  • Understand and adapt to change in processes and procedures;
  • Tracking and proof of delivery requests;
  • Develop and share best practices with team;
  • Diffuse irate callers;
  • Control the phone calls (direction, pace, tone);
  • Follow the escalation procedure for outstanding tasks.


  • Professional phone and e-mail etiquette;
  • Technical, Analytical skills and business knowledge;
  • Strong written and verbal communication and Interpersonal skills; Teamwork and leadership;
  • Open to change and learning;
  • Self-awareness;
  • Confident interaction with other departments and senior leadership;
  • Consistently communicate with supervisor and team regarding status of daily work load;
  • Positive attitude during stressful situations and ability to handle multiple interruptions;
  • Ability to build rapport and relationships with internal and external customers;
  • Clear phone diction;
  • Strong organizational skills; Self-management, self-motivated and self-driven;
  • Ability to handle a fast-paced environment;
  • Critical thinking and attention to detail.