Customer Sales Support Representative Job Description Template
Our company is looking for a Customer Sales Support Representative to join our team.
Responsibilities:
- Problem solve own errors for root cause and countermeasure;
- Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery;
- Read and decipher notes in order entry;
- Enter error logs as needed for company;
- Review customer Purchase Orders (PO) for order entry;
- Place accurate phone orders (40 – 50 orders daily) and electronic orders (10 – 15 orders weekly);
- Ability to understand lean manufacturing metrics as they relate to daily performance measures;
- Additional duties as assigned;
- Support the sales force to resolve complex situations;
- Understand and adapt to change in processes and procedures;
- Tracking and proof of delivery requests;
- Develop and share best practices with team;
- Diffuse irate callers;
- Control the phone calls (direction, pace, tone);
- Follow the escalation procedure for outstanding tasks.
Requirements:
- Professional phone and e-mail etiquette;
- Technical, Analytical skills and business knowledge;
- Strong written and verbal communication and Interpersonal skills; Teamwork and leadership;
- Open to change and learning;
- Self-awareness;
- Confident interaction with other departments and senior leadership;
- Consistently communicate with supervisor and team regarding status of daily work load;
- Positive attitude during stressful situations and ability to handle multiple interruptions;
- Ability to build rapport and relationships with internal and external customers;
- Clear phone diction;
- Strong organizational skills; Self-management, self-motivated and self-driven;
- Ability to handle a fast-paced environment;
- Critical thinking and attention to detail.