Customer Success Associate Job Description Template
Our company is looking for a Customer Success Associate to join our team.
Responsibilities:
- Activating new business accounts quickly and effectively;
- Partnering with internal stakeholders across sales, support, marketing, notary ops, and product, to ensure the smoothest possible customer experience;
- Running point on customer escalations and pulling in additional resources as needed;
- Identify sales opportunities for programs;
- Additional duties as assigned;
- Interfacing with customers and advising on best strategies for a successful online reputation management program;
- Continually seek out opportunities to increase customer satisfaction and deepen client relationships;
- Assist in estimating new programs or changes to program scope;
- Be a positive contributor to “the team” in order to maximize Reputation.com’s short and long term revenue targets;
- Provide weekly detailed status reports;
- Perform proactive issue and risk monitoring for trends and resolution;
- Working closely with engineering and product on customer product implementation and feature requests;
- Contribute to team building and knowledge sharing opportunities;
- Other duties as assigned;
- Assist in defining client standards and process for new programs and product deliveries.
Requirements:
- 3 years of customer facing experience, SaaS a plus;
- Bachelor’s degree preferred or equivalent experience;
- Highly organized;
- Excellent written, verbal and presentation skills;
- Ability to work well under pressure;
- You have the ability to manage influence through persuasion, negotiation, and consensus building;
- You possess an analytical and process-oriented mindset, coupled with excellent communication and presentation skills;
- You have exceptional oral and written communication skills;
- Knowledge of social media platforms and review site;
- Highly organized, self-driven and eager to provide a superior customer service experience;
- Desire to excel and grow within the organization;
- You love technology and understand how it’s best used;
- You’re very well-organized and process driven;
- You are someone with a data-driven mindset, strong empathy for customers, and a passion for revenue and growth;
- A desire to win.