Customer Support Representative Job Description Template
Our company is looking for a Customer Support Representative to join our team.
Responsibilities:
- presenting the solution to the customer; and;
- Troubleshooting customer issues and developing subject matter expertise in solar design;
- Flexible with schedule and hours within the company;
- Maintain a professional, yet friendly, atmosphere for customers;
- Maintain ability to handle job stress and effective interaction with others in the workplace;
- Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed dealership standards;
- Advises travelers of the program special features, toll rate calculations, and account maintenance efficiencies;
- Activates transponders, creates new accounts, updates and adds funds to SunPass prepaid accounts using appropriate account access tools;
- Processing and tracking customer returns;
- Communicate with customers both over email, chat, and the phone;
- Send confirmation/approval communications;
- Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers;
- Work with multiple shipping area (on site & remotely);
- Provide timely technical support to Bitly customers through both written and verbal communications;
- Respond promptly to customer inquiries.
Requirements:
- 1-2 years work experience in biotech industry;
- Able to multi-task, prioritize, and manage time effectively;
- Maintain valid driver’s license and MVR within company policy requirements;
- Required to operate equipment and move vehicles in a safe manner at all times;
- Detail oriented;
- Desirable: 1+years of sales experience;
- Performs other duties as required;
- Required vision include the ability to adjust focus;
- Ability to work support hours and occasional holidays to support the business;
- High comfort level and experience with consumer software applications;
- Learn, support change management and assimilate new information quickly;
- Minimum of 2 years customer service experience handling complex issues in a high-volume environment;
- Skills in interpersonal communications, negotiation, and conflict resolution;
- Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience);
- Ability to identify customer needs and successfully implement solutions.