Hotel Guest Service Agent Job Description Template
Our company is looking for a Hotel Guest Service Agent to join our team.
Responsibilities:
- Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX;
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information;
- Provide information and assistance to all guests and visitors;
- Process all payments according to established hotel requirements;
- Check-in/check-out hotel guests courteously and efficiently.
Requirements:
- This is a full time position that requires flexibility with scheduling including weekends (Saturday and Sunday) and holidays;
- Excellent customer service, communication and computer skills are required • Hotel experience preferred;
- Cash handling experience is a must.