IT Support Specialist Job Description Template
Our company is looking for a IT Support Specialist to join our team.
Responsibilities:
- Recommended procedure modifications or improvements;
- Provide first level contact and convey resolutions to customer issues;
- Move, add, and change desktop and laptop PCs, servers, (VOIP) telephones and tablets;
- Resolve user issues in a timely manner or escalate to appropriate resource as appropriate;
- Expected to assist in development of user training documentation;
- Performs other related duties as assigned;
- Provide end-user support, acting as point of contact for technical issues and escalating as necessary;
- Support staff across US offices;
- Develop training materials and procedures to streamline efficiency;
- Provide helpful training to computer users;
- Install, test and configure new workstations, peripheral equipment and software;
- Configure passwords and accounts in Active Directory;
- Modify configurations, utilities, software default settings, etc. for the local workstation;
- Troubleshoot various hardware, including but not limited to desktop computers, laptops and printers;
- Provides technical assistance and training (technically) to end-users and junior technician.
Requirements:
- Networking experience;
- Must be dependable and prompt and not leave helpdesk unattended or under-attended;
- Knowledge of other network operating systems desired (e.g., SCO Unix, Linux, Ubuntu, Redhat etc.);
- Mac OSX;
- Ability to present ideas to customers in business-friendly and user-friendly language;
- Adobe Acrobat (creator and reader);
- Familiarity with conference room audio/video systems, and Zoom Rooms;
- In depth knowledge of and the ability to perform desktop troubleshooting on macOS and Windows, supporting various line of business applications;
- Strong organizational skills;
- Ability to sit for extended periods of time;
- TCP/IP Network Understand;
- Experience with Service-Now/Helpdesk management systems;
- Strong organizational and administrative skills with a sincere desire to help;
- Strong team player and collaborator with agility and flexibility to adapt to fluctuating circumstances;
- Associate’s Degree in Computer Information Systems or a related field (Required 2 Years).