Member Services

Member Services Job Description Template

Our company is looking for a Member Services to join our team.

Responsibilities:

  • Performs other duties as assigned;
  • Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates;
  • Process and receive customer calls and solicit additional sales of various memberships, services, and products;
  • heavy emphasis on call center sales and up-selling;
  • Receive and respond to membership and product inquiries by listening attentively and responding with first-class customer service;
  • Update membership system and phone support system with required call and order information;
  • Provide product knowledge to members by explaining the type of service or product offered.

Requirements:

  • Strong interpersonal, verbal/written communication and listening abilities required;
  • Basic computer knowledge and ability to learn in-house computer programs essential;
  • Must have effective organizational skills;
  • High school diploma or equivalent;
  • At least one year in a professional call center setting and sales experience preferred.