Member Services Job Description Template
Our company is looking for a Member Services to join our team.
Responsibilities:
- Performs other duties as assigned;
- Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates;
- Process and receive customer calls and solicit additional sales of various memberships, services, and products;
- heavy emphasis on call center sales and up-selling;
- Receive and respond to membership and product inquiries by listening attentively and responding with first-class customer service;
- Update membership system and phone support system with required call and order information;
- Provide product knowledge to members by explaining the type of service or product offered.
Requirements:
- Strong interpersonal, verbal/written communication and listening abilities required;
- Basic computer knowledge and ability to learn in-house computer programs essential;
- Must have effective organizational skills;
- High school diploma or equivalent;
- At least one year in a professional call center setting and sales experience preferred.