Patient Concierge Job Description Template
Our company is looking for a Patient Concierge to join our team.
Responsibilities:
- Suggest customer service improvements to company systems or processes;
- Assure prompt and positive action on all patient complaints, questions, concerns and suggestions;
- Use professional telephone etiquette to answer client calls and respond appropriately;
- Know and efficiently use patient database system when communicating with clients or implementing projects;
- Maintain a clean and well organized work environment;
- Assist with updates, edits, reviews, and additions to the marketing and patient data bases;
- medical staff;
- Provide customers with an experience that will always be remembered;
- Make patient calls in regards to products and services;
- Be knowledgeable of all products and services and able to communicate with clients fully but implement limits when questions should be referred to;
- Project a professional image through personal appearance, demeanor and communication (oral, verbal and written);
- Answers phone, screens calls, takes messages and provides information in pleasant and helpful manner;
- Schedules new and recheck appointments for patients when necessary;
- Must provide excellent customer service to all OrthoCarolina patients and employees;
- Assembles patient charts with face sheet, CHARGE ticket, scribble sheet and physician specific forms and initiates charts to the clinic.
Requirements:
- They must be detail-oriented and have strong organizational and time management skills;
- An exceptional customer service orientation is a must;
- The candidate should be very comfortable working with the Microsoft Office Suite of products and be willing to learn our EMR system (PatientNow);
- To perform this job successfully, an individual must be able to execute each essential duty satisfactorily and be adept at multi-tasking.