Sales Support Analyst Job Description Template
Our company is looking for a Sales Support Analyst to join our team.
Responsibilities:
- Participate in special projects to improve operations, increase customer satisfaction and retention rates, and contribute to profitability;
- Performs related duties as assigned;
- Coordinate creation and submission of RFP responses;
- Facilitate the transactional set up and flow for the commercial electricity retail sales business team;
- Set up, track and comply with bid deadlines;
- Prepare sales activity reports and other reports/analyses as necessary or requested by sales team;
- Proactively manage renewal opportunities and activity pipeline for assigned sales staff.
Requirements:
- Basic analytical skills to create and interpret reports;
- Experience in an area of direct customer contact, customer relationship management, or related policies, procedures and processes;
- BS in Business Administration, Marketing or related degree or at least five years of industry experience;
- Proficient in Salesforce;
- Direct work experience in electricity retail sales area;
- Knowledge of the US electricity deregulated markets;
- Experience in an area of marketing, business sales, or sales planning;
- Excel intermediate knowledge;
- Team and interpersonal skills to listen to feedback, identify solutions, and drive resolution;
- Basic understanding of the wholesale or retail energy markets as it is related to marketing and sales;
- Strong client-service orientation, ability to work well with individuals at all levels of the organization;
- Ability to communicate professionally and succinctly via e-mail, on the phone or in person;
- Ability to prioritize effectively and shift focus quickly.