Support Representative Job Description Template
Our company is looking for a Support Representative to join our team.
Responsibilities:
- Provide omnichannel support (phone, SMS, chat), finding creative solutions to real-time challenges;
- Miscellaneous Customer Correspondence;
- Account Details;
- Multitask while maintaining attention to detail and quality;
- Handle issues while adapting to pressure and time constraints;
- Process verification requests from customers, including, but not limited to the following;
- Take ownership of issues and see them through; you’re a solution-focused self-starter that loves to collaborate;
- Collaborate with the team to improve processes and outcomes;
- Work as an advocate for Runners and customers by improving every part of the Favor experience;
- Addition duties as assigned by supervisor;
- Address Changes;
- Privacy Opt Outs;
- Account Authorization Requests;
- Lien releases;
- Credit Disputes.
Requirements:
- Excellent at the details; you are able to spot developing issues quickly before they escalate;
- Experience running Favors a plus;
- Demonstrated ability to prioritize multiple concurrent tasks in a time-sensitive environment;
- You possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers;
- You are a self-starter, familiar with a startup environment; you are willing to work hard to achieve and exceed set targets;
- Bachelor’s degree (a plus);
- You are an innovative thinker with an ability to look for opportunities to optimize the Support team’s process and operations;
- Familiarity with Zendesk or Salesforce a plus;
- Highly adaptable; you welcome change and the opportunity to influence the future of our organization.