Retail Security Officer Job Description Template
Our company is looking for a Retail Security Officer to join our team.
Responsibilities:
- Monitor and authorize entry and departure of employees, visitors, vendors and other persons;
- Verify appropriate documentation and/or authorization in order to stop suspicious people and guard against theft and maintain security of premises;
- Maintains company’s stability and reputation by complying with local, state and federal laws and regulations;
- Perform other duties as assigned by management;
- Coordinate daily customer service operations (e.g. sales processes, orders and payments);
- Participates in routine safety equipment checks to ensure security equipment is functioning properly;
- Ensure reports, records and other documentation are accurate, complete, timely and in accordance with established policies and procedures;
- Investigate and report disturbances, hazards, and suspicious activities to local police for correction actions;
- Ability to detect evidence of tampering, troubleshoot malfunctions, call for repairs as needed, and evaluate new equipment and techniques;
- Warn persons of rule infractions or policy / procedure violations; apprehend or evict violators from premises;
- Inspects and adjusts security systems, equipment and machinery as needed to ensure effective operational use.
Requirements:
- Ability to respectfully and politely interact with customers and team members;
- Able to understand and follow written/oral instructions;
- Must possess and maintain a valid State of Florida Department of Agriculture class D and G license;
- Previous experience working as a licensed armed security officer in the State of Florida;
- Excellent communication, customer service, and organizational skills;
- Must have DOA level two retention security holster;
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures;
- Experience working in retail and customer service environment, accurate use of computer-based point of sale software systems;
- Must obtain a CPR/First Aid/AED certification within 45 days of employment date;
- Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise).