Customer Retention Specialist Job Description Template
Our company is looking for a Customer Retention Specialist to join our team.
Responsibilities:
- Follow up on completed inspections and inquiry on the possibility of additional services;
- Additional duties as assigned;
- Consistently improve retention efforts and achieve monthly retention rates;
- Assure quality and accurate representation of products;
- Periodic checking in with clients in between service intervals;
- Establishment of the post-sales relationship with our entire client base;
- Service scheduling assistance / planning;
- Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources;
- Represent Agilis professionally and ensure that customers have an exceptional experience.
Requirements:
- Effective verbal communication skills, including grammar and tone;
- 5+ years of customer service, sales or customer success experience preferred;
- Ability to probe and correctly identify customer needs/concerns;
- Self-motivator – upbeat and with a high energy level;
- Ability to overcome customer objections and retain customers;
- Must be a quick learner and self-starter with the ability to follow through on commitments;
- Salesforce CRM experience is a plus;
- Team player;
- Flexibility– responsibilities may expand or change with the business needs;
- Organizational and time management skills required;
- Software skills. You don’t have to know our specific tools, but must be willing to learn;
- Excellent written and verbal communication skills, problem solving and decision- making skills required;
- Experience in developing and sustaining long-term, value-based customer relationships at all levels;
- Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge.