Inside Sales Engineer Job Description Template
Our company is looking for a Inside Sales Engineer to join our team.
Responsibilities:
- Understand / Educate / Evangelize the concept of continuous + real-time application security and the need for it;
- Work closely with buyers in the process integration of Contrast products;
- Understand the customer’s business drivers and how to map these to a Contrast solution;
- Provide reporting and feedback on customer accounts and field activities to Sales, Product Management and Engineering;
- Support Sales Managers and Sales Coordinators with new and existing accounts and introduction of new products;
- Provide HVAC equipment selections, both new and replacements;
- Seek new business opportunities by responding to RFQ’s for new and/or existing customers;
- Provide technical support for standard products and engineered systems to salespeople, sales channels, and directly to customers;
- Provide accurate information regarding availability of items for customer procurement;
- Provide technical guidance for product selection;
- Produce quotes for standard products and custom engineered systems;
- Access, update, and maintain records for individual accounts;
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction;
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed;
- Identify potential process changes to increase efficiency.
Requirements:
- Understand and be conversant about Contrast’s competitors, their solutions, strengths, weaknesses, opportunities and threats;
- 1+ years of sales engineering experience;
- Ability to travel 30%+, or as needed;
- Highly organized with strong attention to detail, while also able to handle multiple priorities;
- Proficient with Microsoft Office (Powerpoint, Excel, and Word);
- Sense of urgency, self-initiative, dedication, sense of ownership is required;
- Unwavering customer service orientation;
- EEO/AAP Statement;
- Ability to maintain a professional relationship and image with customers, suppliers, and internal employees;
- Ability to analyze individual solutions and take appropriate action to ensure that customer needs are met;
- Able to work extended hours and perform other duties as assigned;
- Ability to maintain high quality standards, management skills, and growth without supervision;
- Achieve sales quota objectives as part of a sales team;
- Able to manage time effectively, meet personal goals, and work effectively with other internal employees;
- Accurately process customer transactions such as orders, quotes, or returns.