Telemarketer Job Description Template
Our company is looking for a Telemarketer to join our team.
Responsibilities:
- Answer incoming calls from prospective customers;
- Keep records of calls and sales and record useful information;
- Use scripts to provide information about product’s features, prices etc. and present their benefits;
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs;
- Deal with complaints or doubts to safeguard the company’s reputation;
- Ask pertinent questions to understand the customer’s requirements;
- Record the customer’s personal information accurately in a computer system;
- Go the “extra mile” to meet sales quota and facilitate future sales;
- Producing activity reports;
- Managing leads by tracking and following up on them;
- To be a careful understudy and learn all products, price points and promotions so you can assist in closing sales;
- To assist in scheduling clients who request to reschedule or cancel or who no-show for their appointment (consult);
- To call and confirm consultation appointments to reduce no-shows;
- To use the companies database and other resources to find prospects and set appointments for outside community events;
- To prepare and send the company’s “Shock and Awe” materials to prospects that have booked a new consultation.
Requirements:
- Proficiency in English;
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
- Skilled in negotiation and dealing with complaints;
- Proven track record of successfully meeting sales quota preferably over the phone;
- High school diploma; BSc/Ba is a plus;
- Persistent and results-oriented;
- Patient and able to handle customer rejection;
- Strong organizational skills and capability of managing multiple tasks;
- Excellent spoken & written communication;
- Cold-calling, negotiation skills, B2B, closing skills;
- Knowledge of Microsoft Outlook, Word, & Excel;
- Ability to use Google Docs, Microsoft Office and willingness to learn our CRM and Practice Management systems;
- Good interpersonal skills;
- Excellent written and verbal English skills;
- Excellent written and verbal communication skills.