Driver Services Associate

Driver Services Associate Job Description Template

Our company is looking for a Driver Services Associate to join our team.

Responsibilities:

  • Ability to effectively coach and develop agent performance and quality as needed;
  • Respond to verbal, written, and electronic inquiries accurately and within required service level timeframe;
  • Collaborate with other departments to ensure client needs are met including;
  • Must be able to handle difficult and demanding situations that require in depth research and root cause analysis;
  • Act as liaison to other business partners, internal departments and vendors;
  • Ability to handle multiple tasks and prioritize effectively;
  • Support special projects in the call center;
  • Work toward 100% client satisfaction and retention;
  • Other duties as assigned;
  • Continue to seek improvements to current processes, partner with other areas of the organization to execute;
  • Assistance with floor coverage for helping associates by answering call questions or escalated inquiries, but no direct supervisory responsibility.

Requirements:

  • Ability to handle multiple tasks and projects simultaneously;
  • Excellent verbal, written, and interpersonal skills;
  • Change management – taking a concept, recommending a solution, and developing and implementing a plan;
  • Proactively identify potential client or product issues;
  • Strong organizational and follow-through skills.