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  • Workforce Management Analyst

     ...services companies in the USA, with a strong call center footprint and operations that extend...  ...industry-leading organization. The WFM Analyst plays a key role in sustaining real-time...  ...the below qualities: 3 years in workforce management, scheduling, or real-time analysis... 
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    MCI Careers

    Wichita, KS
    2 days ago

  • Workforce Analyst contact center

    $45 - $46 per hour

     ...Immediate need for a talented Workforce Analyst - contact center. This is a 06months contract opportunity with long-term potential and is located...  ...local laws. By applying to our jobs you agree to receive calls AI-generated calls text messages or emails from Pyramid... 
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    Pyramid Consulting

    San Diego, CA
    5 days ago

  • Workforce Management Analyst

     ...Optimizing staffing levels and agent productivity, the full-time remote Workforce Management Analyst will develop forecasts, create agent schedules, and monitor real-time performance across various contact center channels to meet service level agreements and enhance customer... 
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    Virtual Vocations Inc

    United States
    4 days ago

  • Analyst - Workforce Services(Remote)

    $66.2k

    Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce...  ...and Responsibilities: Provide analytics data of call/web chat arrival patterns, seasonality analysis of... 
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    Remote job
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    Maximus

    Columbus, OH
    2 days ago

  • Remote Workforce Analytics & Scheduling Analyst

    Maximus is seeking an Analyst - Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics...  ...including proficiency with workforce management software and call center analytics. #J-18808-Ljbffr Maximus
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    Maximus

    Columbus, OH
    2 days ago

  • Workforce Management Analyst

    $27.53 per hour

    This Opportunity The Workforce Analyst supports Contact Center teams across phone, email, and chat channels. The position is responsible for workforce forecasting, scheduling, intraday management, reporting, and analysis to maintain appropriate staffing levels and support... 
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    WSP USA

    Aurora, CO
    6 days ago

  • Sr Workforce Analyst

    $78k - $156k

     ...solutions.  Position Overview The Senior Workforce Analyst plays a key role in informing enterprise...  ...performance analytics, and contact center operational metrics, the Senior Analyst...  ..., headcount, employee performance, and call center efficiency. Identify workforce... 
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    Part time
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    Worldwide
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    Abbott

    Madison, WI
    1 day ago

  • Workforce Management Analyst

     ...services companies in the USA, with a strong call center footprint and operations that extend...  ...leading organization.      The WFM Analyst plays a key role in sustaining real-...  ...possess the below qualities:   ~3 years in workforce management, scheduling, or real-time... 
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    MCI Careers

    Wichita, KS
    14 days ago

  • Workforce Analyst

     ...Peoples? We have a great opportunity for a Workforce Analyst based in our office on the North Shore...  ...role supports multi-department contact center operations through strategic and tactical...  ...during the interview process, please call (1-877-271-9012). To maintain the integrity... 
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    Essential Utilities Inc

    New York, NY
    4 days ago

  • Workforce Analyst

     ...Category : Workforce Management Application Deadline: Ongoing until positions are filled...  ...Supervisors, Operations Managers and Support Center personnel. Real time interaction with...  ...pre-approved must be limited (ACW, long calls, Aux modes) ~ Communicate with operations... 
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    Teleperformance USA

    Brownsville, TX
    4 days ago

  • Senior Workforce Analyst

    $71.1k - $97.8k

     ...a part of our caring community We're looking for a Senior workforce planning analyst to own and elevate our forecasting, budgeting, and capacity...  ...ownership of forecasting or capacity planning in a contact center, pharmacy, healthcare, or comparable operations environment... 
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    CenterWell Pharmacy

    New York, NY
    18 hours ago

  • Workforce Analyst

     ...To support operational efficiency, the full-time Workforce Analyst will manage workforce planning, real-time operational support, and reporting for the RxCompass and Variable Copay teams while working onsite in Dallas, TX. Key responsibilities Maintain short- and long... 
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    Virtual Vocations Inc

    United States
    4 days ago

  • Workforce Analyst

     ...About the role The Workforce Analyst provides the analytical foundation for effective resource planning and execution across the Rapid Data Center Deployment (RDD) organization. Reporting to the Workforce Manager, this role is responsible for converting complex project... 
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    Computacenter

    United States
    2 days ago

  • Workforce Management Analyst

    $70k - $80k

     ...their employees to live their healthiest lives. The Workforce Management (WFM) Analyst is a critical role responsible for optimizing...  ...and agent productivity across all contact center channels, including inbound calls, outbound calls, email, and potentially chat and... 
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    Local area
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    Visa sponsorship
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    Vida Health

    Remote
    4 days ago

  • Workforce Analyst

    $65k - $75k

     ...Workforce Analyst (Subject Matter Expert) Location: Remote Department: Workforce Management / IT / BAS Competitive Salary: $65,000 - $75,000 annual salary based on experience Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer... 
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    GardaWorld

    Saint Louis, MO
    3 days ago

  • Workforce Analyst

    £25.7 per hour

     ...To support the Head of Workforce Systems & Information with service improvement projects and process redesign activities to streamline services and improve efficiency through the implementation of new and development of existing services. To support the development of... 
    Work experience placement
    Work at office
    Local area
    Work from home
    Home office
    Visa sponsorship
    Work visa
    Flexible hours
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    Liverpool University Hospitals NHS Foundation Trust

    New York, NY
    3 days ago

  • Scheduling Analyst

     ...To optimize call center performance, the full-time Scheduling Analyst will manage short-term forecasting, create and maintain staff schedules, and monitor call...  ...of customer service experience Experience with workforce management software Able to work 8am to 4:30pm PDT... 
    Full time
    Temporary work
    Work experience placement
    Immediate start
    Remote work

    Virtual Vocations Inc

    United States
    2 days ago

  • AI Workforce Analyst

     ...Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: AI Workforce Analyst Location : Chantilly, VA ( Remote ) Job Summary: We are seeking a highly experienced AI Workforce Analyst to... 
    Long term contract
    Remote work

    Ampcus

    United States
    15 hours ago

  • Workforce Management Analyst

     ...experience transformation.The Forecasting Analyst is responsible for producing accurate...  ...developing operational schedules for contact center environments. The role must be able to build and maintain forecasts both within Workforce Management platforms and independently... 
    Minimum wage
    Full time
    Temporary work
    Shift work

    DXC Technology

    Nashville, TN
    4 days ago

  • Workforce Management Real Time Analyst

    $16.06 - $24.09 per hour

     ...exciting time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and...  ...incident management outages. Your expertise in contact center operations and workforce management principles will be... 
    Minimum wage
    Temporary work
    Work experience placement
    Local area
    Remote work
    Night shift

    H&R Block

    Kansas City, MO
    1 day ago

  • Workforce Management Real Time Analyst

     ...We are seeking a highly analytical and proactive Real-Time Analyst to join our Workforce Management (WFM) team. This role will be instrumental in...  ...Be Doing Real-Time Monitoring: Track live adherence, call volumes, and agent activity to ensure optimal workforce utilization... 
    Remote work
    Home office
    Night shift

    carwow

    United States
    2 days ago

  • Workforce Management Analyst

     ...LinkedIn! GENERAL FUNCTION The Workforce Management Analyst creates, implements, and maintains workforce...  ...management in the Luxottica Service Center. This includes forecasting and...  ...analysis tools and software, including call center software technology are required... 
    Minimum wage
    Local area
    Work from home
    Flexible hours

    Talantir

    Mason, OH
    2 days ago

  • Workforce Management Analyst (Remote)

    $62.4k

     ...Job Title: Workforce Management Analyst (Remote) Location: Remote - United States Employment Type...  ...a WFM operational role. Contact center experience is required. Hands-on...  ...Webcam: A webcam is required for video calls. Most laptops have a built-in webcam,... 
    Hourly pay
    Full time
    Remote work
    Work from home
    Home office
    Monday to Friday
    Shift work
    Afternoon shift

    CareTalk Health

    Remote
    9 days ago

  • ADP Workforce Now (WFN) Analyst

    One of my clients is looking for an urgent requirement for an ADP Workforce Now (WFN) Analyst (remote). Role: ADP Workforce Now (WFN) Analyst Duration: 6+ months Work mode: Remote (but must be in PST, MST, or CST and be willing to work PST hours) Experience: 9+ years above... 
    Contract work
    Remote work

    Crown Solutions

    New York, NY
    5 days ago

  • Quality Analyst Lead

     ...Quality Analyst Lead MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries...  ...with Training, Operations, and Workforce teams to integrate quality... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
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    Operations Management Positions

    Wichita, KS
    13 hours ago

  • Grants & Workforce Development Analyst II

    Commonwealth of Pennsylvania seeks a Workforce Development Analyst 2 to manage grants funding employment and training programs across the Commonwealth...  ...agreements, and providing technical assistance via calls and emails. Telework may be available part-time; standard... 
    Part time
    Remote work
    Monday to Friday

    Commonwealth of Pennsylvania

    New York, NY
    3 days ago

  • Workforce Planning Analyst

     ...Workforce Planning ManagerAt Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive...  ...official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.... 
    Work at office
    Local area
    Remote work
    Worldwide

    Jabil

    Saint Petersburg, FL
    19 hours ago

  • Workforce Planning & Analytics Analyst

     ...job posting. About the Team: We are looking for a Workforce Planning & Analytics Analyst who will be responsible for translating forecasted...  ...Strong understanding of customer support or contact center workforce metrics, including service level, occupancy, adherence... 
    Immediate start
    Remote work
    Shift work

    CookUnity

    Elida, OH
    18 hours ago

  • Senior Workforce Analytics Analyst (Remote)

    $90k - $110k

     ...Job Description Job Description A health-care employer is seeking a Senior Workforce Analytics Analyst to join its analytics function. This is a senior-level, individual contributor role focused on transforming workforce data into actionable insights for organizational... 
    Remote job
    Live in
    Relocation package

    All Med Search

    Houston, TX
    28 days ago

  • Remote - Senior Analyst, Workforce Analytics

     ...Job Description Job Description Job Summary The Senior Analyst, Workforce Analytics provides key reporting tools, quantitative analysis, and actionable workforce insights that empower leadership to make data-driven talent decisions and drive business performance... 
    Remote job
    Full time

    i4 Search Group Healthcare

    Houston, TX
    26 days ago