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- ...Job Title Workforce Management Analyst Job Type Full-Time Category Administrative / Clerical Location Work from Home FSM... ...POSITION : A Workforce Management Analyst ensures the call center is properly staffed and operates efficiently by forecasting...SuggestedFull timeTemporary workLocal areaImmediate startRemote workWork from homeShift work
Arkansas Foundation for Medical Care
United States4 days ago - ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries... ...dedicated and should possess the below qualities: ~3 years in workforce management, scheduling, or real-time analysis. ~ Strong...SuggestedFull timeContract workTemporary workCasual workWork at officeLocal areaRemote workShift work
Mass Markets
Wichita, KS4 days ago - ...to join our talented Team. Job Title: Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work...SuggestedRemote work
Ampcus
Baltimore, MD1 day ago - ...services companies in the USA, with a strong call center footprint and operations that extend... ...-leading organization. The WFM Analyst plays a key role in sustaining real-time... ...the below qualities: ~3 years in workforce management, scheduling, or real-time analysis...SuggestedRemote workShift work
MCI Careers
Wichita, KS8 days ago $28 - $30 per hour
...exceptional service. What you'll do The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and... ...consistently achieved. This role tracks call volume and email traffic, manages staff...SuggestedHourly payFull timeWork experience placementCasual workWork at officeRemote workFlexible hoursShift workHealth Plans
United States3 days ago- Centene Corporation in the United States is seeking a Workforce Management Analyst to analyze the contact center's workload and develop staffing plans that maximize efficiency and meet service goals. This remote role supports scheduling, forecasting, and performance metrics...SuggestedRemote jobFlexible hours
$86k - $115k
...Title: Senior Workforce Management Analyst Department: Customer Service Reporting to: Director of Customer Service Location: USA - Remote... ...planning experience in a customer service or contact center environment. ~ Proven experience building WFM processes...SuggestedTemporary workCurrently hiringLocal areaRemote workWorldwideFlexible hoursWorld Education Services
United States4 days ago$38.7 per hour
...WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire... ...support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast...SuggestedContract workLocal areaRemote workSystem One Holdings, LLC
Baltimore, MD2 days ago$60k - $70k
...visibility Job Title Workforce Management Analyst City Remote... ...value to the hospitals, clinics, imaging centers and referring physicians we serve.... ...Position Summary: Analyze call volumes, workflow trends, and historical...SuggestedFull timeWork experience placementWork at officeLocal areaRemote workFlexible hoursShift workAfternoon shiftRadiology Partners
United States1 day ago$55.3k - $79k
...learning, and career development. Summary As a Workforce Management Real-Time Analyst , you will help protect service performance by... ...experience in workforce management, real-time adherence, contact center operations, operational planning, reporting, analytics,...SuggestedFull timeRemote workFlexible hoursShift workGainwell Technologies LLC
West Sacramento, CA12 days ago$68.64k - $85.8k
Position Title: Patient Service Center Workforce Analyst Location: Anaheim, CA 92805 Description Grow Healthy If you are as passionate about... ...care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview The...SuggestedWork experience placementLocal areaRemote workFlexible hours$78k - $156k
...solutions. Position OverviewThe Senior Workforce Analyst plays a key role in informing enterprise... ...employee performance analytics, and contact center operational metrics, the Senior Analyst... ..., headcount, employee performance, and call center efficiency.Identify workforce-...SuggestedFull timePart timeRemote workWorldwideWork visaMonday to FridayShift work- ...and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: AI Workforce Analyst Location: Chantilly, VA ( Remote ) Job Summary:We are seeking a highly experienced AI Workforce Analyst to support strategic...SuggestedLong term contractRemote work
- ...built for someone who knows how to run workforce planning as a discipline-not just report... ...We are looking for a seasoned workforce analyst who can build and own the models that drive... .... This individual will sit at the center of workforce strategy to translate business...SuggestedTemporary workLocal areaRemote workShift work
RxBenefits
Cheyenne, WY22 hours ago - ...Category : Workforce Management Application Deadline: Ongoing until positions are filled... ...Supervisors, Operations Managers and Support Center personnel. Real time interaction with... ...pre-approved must be limited (ACW, long calls, Aux modes) ~ Communicate with operations...SuggestedOngoing contractImmediate startWork from homeFlexible hours
Teleperformance USA
Brownsville, TX4 days ago - ...Workforce Analyst The Amazon Autos Support Operations & Program team is looking for a Workforce Analyst to help deliver world-class service... ...relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve...Temporary workLocal areaImmediate startRemote workShift work
Amazon
United States4 days ago - ...Workforce Analyst Overview: Join a dynamic Workforce Management (WFM) team dedicated to ensuring optimal expert staffing through data-driven... ...SQL skills for querying operational data Exposure to contact center operations or BPO environments Preferred Education and Experience...Remote workFlexible hoursWeekend work
DeWinter Group
Mountain View, CA2 days ago - One of my clients is looking for an urgent requirement for an ADP Workforce Now (WFN) Analyst (remote). Role: ADP Workforce Now (WFN) Analyst Duration: 6+ months Work mode: Remote (but must be in PST, MST, or CST and be willing to work PST hours) Experience: 9+ years above...Contract workRemote work
$63.44k - $95.16k
...of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Overview The Analyst Workforce Systems is responsible for supporting the functionality of the Kronos Workforce systems to support the labor management business...Remote workFlexible hours$65k - $74k
...Senior Workforce Management Analyst The Senior Workforce Management Analyst position is a crucial member... ...Management principles, contact center metrics, clinical and customer relationship... ...stakeholders. Experience with both Call Center and Back Office planning and metrics...Temporary workRemote workFlexible hoursShift workVenturefizz Product Management Community
United States4 days ago- ...Eligibility Lead Analyst Location: Fully remote in any state except NY, CA, HI... ...Vision. Role Overview The Workforce Management Real Time Analyst supports internal... ...(WFM) experience in a contact center environment. WFM Platform Expertise...Weekly payContract workSeasonal workImmediate startRemote workMonday to FridayShift workWeekend work
Tailored Management
United States3 days ago - Analyst, Global Reservations - Workforce Operations job at American Airlines. Fort Worth, TX. Intro Are you ready to explore a world of possibilities, both... ...predictive analytics and automation to forecast call volumes, handle time trends, and improve scheduling accuracy...Part timeWork at officeLocal areaWork from homeFlexible hours
$99k - $144k
...Summary ANSER is seeking an Industrial Workforce Development Analyst to support the Industrial Base... ...ANSER Headquarters), Alexandria, VA (Mark Center), or telework within the National Capital... ...apply for a position with ANSER, please call (***) ***-**** or ****@*****.***...Full timeContract workApprenticeshipWork at officeLocal areaRemote work- ...clients pursue their financial goals.Job Overview:The Intraday Workforce Management Analyst (Real Time, Intra Day Plan) plays a critical role in... ...application process, please contact LPL’s Human Resources Solutions Center at (***) ***-****.EAC 5.19.26 #J-18808-Ljbffr LPL...Temporary workLocal areaWork from home
- Cohere Health is seeking a Senior Workforce Management Analyst to maximize the value of our WFM platform. You will align staffing with strategic goals and drive data-driven decisions across service, clinical nursing, and MD operations. With expertise in forecasting, scheduling...Remote job
- ...clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking an Workforce Data Analyst. On-site training for approximately 2 weeks, with the possibility of transitioning to a partially remote/hybrid schedule afterward...Hourly payFull timeWork at officeLocal areaRemote work
Quantam
Frankfort, KY2 days ago - CNA National is seeking a Workforce Management professional in Scottsdale, AZ. The role focuses on monitoring real-time contact center performance, intraday staffing, and developing forecasts to meet service level goals. You’ll administer CCaaS platforms (IVR, routing,...Remote work
- ...sense of belonging. People are at the center of our partnership. Edward Jones associates... ..., the rating. The Workflow Resource Analyst is responsible for workflow and... ...include: Generate and analyze reports using call center and workforce management applications. Utilize call...Temporary workSeasonal workWork at officeWork from homeHome officeFlexible hours
$16.06 - $24.09 per hour
...exciting time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and... ...incident management outages. Your expertise in contact center operations and workforce management principles will be...Minimum wageTemporary workWork experience placementLocal areaRemote workNight shiftH&R Block
Kansas City, MO1 day ago- ...Quality Analyst Lead MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries... ...with Training, Operations, and Workforce teams to integrate quality...Full timeTemporary workCasual workWork at officeLocal areaRemote work
Operations Management Positions
Wichita, KS1 day ago
